Company Description
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including *** , *** News, MS *** , *** , *** Sports, *** , *** Local Stations, Bravo, USA Network, and *** , our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. *** Universal is a subsidiary of Comcast Corporation.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast *** Universal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
The Ser *** Center Coordinator provides support for *** U Facilities Customer Ser *** Center & Building Intelligence Operations. You will be part of the Ser *** Center team supporting all *** U West Coast sites, 7 million square ft of real estate across Universal Lower Lot Studio Operations, 10 Universal City Plaza, Dream Works Campus, Assembly *** in Atlanta as well as our Sports teams in Stamford. You will meet diverse customer ser *** request needs, providing information supporting communications of Fac Ops & Eng work activities. You will triage work requests and create work orders using the Integrated Work Place Management System (IWMS). You will interact with customers via phone and through the work management system & email. You will support the weekly work planning efforts working with Work Control and Maintenance Repair and Operations Supervisors. You will be the go-to resource for all trades & engineering for work management information and will serve as the face of the Facilities Ops & Engineering department providing excellent customer ser *** to all customers.
What You'll Do:
Qualifications
Let's Talk About You...
What You Must Have:
What Would Make You a Stand-out:
Additional Requirements:
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by *** Universal by visiting the Benefits page of the Careers website. Salary range: $45,000 - $60,000
Additional Information
*** Universal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. *** Universal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access *** as a result of your disability. You can request reasonable accommodations by emailing [Please reply using Staff Me Up] .
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including *** , *** News, MS *** , *** , *** Sports, *** , *** Local Stations, Bravo, USA Network, and *** , our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. *** Universal is a subsidiary of Comcast Corporation.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast *** Universal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
The Ser *** Center Coordinator provides support for *** U Facilities Customer Ser *** Center & Building Intelligence Operations. You will be part of the Ser *** Center team supporting all *** U West Coast sites, 7 million square ft of real estate across Universal Lower Lot Studio Operations, 10 Universal City Plaza, Dream Works Campus, Assembly *** in Atlanta as well as our Sports teams in Stamford. You will meet diverse customer ser *** request needs, providing information supporting communications of Fac Ops & Eng work activities. You will triage work requests and create work orders using the Integrated Work Place Management System (IWMS). You will interact with customers via phone and through the work management system & email. You will support the weekly work planning efforts working with Work Control and Maintenance Repair and Operations Supervisors. You will be the go-to resource for all trades & engineering for work management information and will serve as the face of the Facilities Ops & Engineering department providing excellent customer ser *** to all customers.
What You'll Do:
- Operate the FacilitiesOps & Eng ser *** center responding to customer requests from phone, IWMS and email requests.
- Triage work requests and assign crew(s) to work orders
- Use the IWMS for Work Order creation, assignment, status and reporting information.
- Administer daily functions of the IWMS such as adding labor teams to crews, updating zone teams with resources available for work.
- Work closely with the Work Control Supervisor and MRO Manager to provide best in class Maintenance Management and Customer Services to *** U customers and within the department.
- Properly code work orders with account information for various work types such as Preventive Maintenance, Reactive Maintenance, Billable Work, Project Work etc.
- Assists Customers with how to enter requests in the IWMS customer portal and mobile app
- Review Work Orders for Data Quality. Ensure property information, crew information, materials and labor quantities and asset information accurately reflected on work orders during the work order life cycle.
- Support Facilities Ops & Eng with work management reporting
- Support the IWMS configuration for team members, creating views specifics to trades and work teams
- Work with Finance and Facilities Ops & Eng admin teams on cost transfer analysis as needed.
Qualifications
Let's Talk About You...
- Executer - You get things done! Using strong business acumen, inciteful analytical skills, and superior process/project management skills you manage through competing priorities within a matrixed environment
- Communicates with ease - You have a way with words; written and verbal
- Self-starter - You are motivated, can work with minimal guidance, and can identify helpful resources to get the job done
- Customer Ser *** Champion- No request is too big or too small, you put customers and our people first
- Impeccable attention to detail- You bring customer requests to life by organizing the team's daily work plans and scheduling commitments
- Juggler - You know how to manage multiple tasks and priorities and move them all along effectively while keeping stakeholders updating and informed
What You Must Have:
- High school diploma or equivalent
- Minimum 2 years clerical and/or business administration experience
- Minimum 3 years facilities maintenance help desk experience
- Excellent communication skills is a priority as the position requires frequent liaison with others both within and outside of the Department.
- Experience and knowledge of enterprise business systems, and integrated workplace management systems.
- Proficient in Microsoft Office (Outlook, Word, & Excel)
What Would Make You a Stand-out:
- Strong interpersonal skills
- Strong organizational skills
- The ability to manage multiple priorities in a fast-paced environment
Additional Requirements:
- This position is required to be performed full-time from an *** Universal-designated worksite.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by *** Universal by visiting the Benefits page of the Careers website. Salary range: $45,000 - $60,000
Additional Information
*** Universal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. *** Universal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access *** as a result of your disability. You can request reasonable accommodations by emailing [Please reply using Staff Me Up] .
This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.