Gelisa Ross

• Senior Escalations team member assisting with phone calls, responses to e-mail ticketing, investigating time sensitive issues, billing, priority lab requests, technical issues for both facilities on the back-end and patients on the front-end, assisting with social media responses, and subpoena handling. • Utilized Google Workplace, Google Sheets, HelpScout ticketing system, and Zoom. Worked with: U.S. Department of Defense, U.S. Capitol, and the Public Health Department.

• First point of contact on-site with Event Coordinators and high-level clients in fourto- five-star hotel setting. Assisted with preparation, site visits, set-up, and breakdown of event production equipment. • Management of floor technicians and management of multiple, simultaneous room meetings and events as the floor Lead. • Coordinating additional AV equipment rental requests and installation for various conference room technology; prepare and distribute contracts and proposals.

• Held a Lead AV Technician position. Operator position with the Show Team for large conference presentations and live events. • Installation of meeting room Audio Visual equipment. Management of floor technicians. Set-up and break-down of conference room technology, projectors, monitors, broadcast cameras, mixers, microphones, truss, pipe and drape, power distribution, and scissor lift use.

Assisting with cast, assisting Producer and crew on set.

Still photographer and videographer for Miss FL USA.

Still photographer and on-stage videographer for Miss FL Teen USA.

• Assisting with script notes during development of boutique As Seen On TV projects and correspondence with editors for post-production rough cut's. • Assisted with booking and requesting audio files from voice over talent. • Receiving and sending packages, working with accountant for reimbursements, office management, scheduling, and managing assets.

•Arrangements for meals, loading/ unloading equipment, making sure walkies signed out, handling releases on location.