Job Summary: At *** Theatrical Group we strive to create a culture of innovation, inclusion, collaboration , and creativity. Stories shape how we see ourselves and everyone around us. As storytellers, we have the power to not only uplift and inspire, but also to champion the spectrum of voices in our world. If you want to help tell compelling, diverse , and enduring stories through live theater, we want to hear from you.
*** Theatrical Group (DTG) is in search of a Full-Time (PH) Group Sales Assistant (GSA) for the *** on Broadway Groups Sales Department. This position reports directly to the Manager, Group Sales and is a Project Hire.
The Group Sales Assistant (GSA) will focus on tasks related to group sales booking process and booking requests. This position will collaborate with the Group Sales and Tourism team to ensure that guest communication and details related to their orders are processed effectively and promptly.
The ideal candidate should have a positive attitude, detail oriented, and a passion for guest service. This position will be office-based, with limited flexibility.
RESPONSIBILITIES:- Process Ticket Orders and Drive Operation Efficiency
- Process all aspects of group ticket requests including invoicing, payments, and ticket shipping for *** 's Theatrical Productions in New York City.
- Review box office requests to ensure all orders are up to date.
- Actively reach out to guests whose payments are overdue.
- Submit SAP payment requests for vendors and clients.
- Provide support for sales events and in-person client needs.
- Sales and Lead Management:
- Answer inbound calls from the Group Sales 1-800 phone line.
- Respond to online lead requests and track requests through a lead life cycle.
- Support Group Sales Manager with client outreach to maintain partner relationships.
- Assist with managing the sales email account and inbound ser *** requests, ensuring that guests receive a response within one business day or less.
- Be Passionate for Efficiency, Collaboration and Communication:
- Work with the Manager of Group Sales to review/plan weekly tasks.
- Be an advocate for improving sales processes.
- Maintain customer records by logging and keeping correct and precise information in CRM/order databases.
- Establish clear communication with team members and various box office teams for fulfillment of ticket orders.
Qualifications:- Must enjoy talking to guests on the phone.
- Exhibit superb relationship building.
- Ability to work outside of normal business hours as needed.
- Strong written, verbal, interpersonal and problem-solving communication skills.
- Demonstrate high standards of professional integrity to uphold TWDC ( *** ) core values.
- Passion for interacting with and providing an inclusive, high-quality experience for all guests.
- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Preferred Qualifications:- A proactive self-starting approach and an eagerness to learn.
- Experience in customer ser *** and/or the live entertainment industry.
- Knowledge of the Broadway industry and a passion for *** .
DTG is committed to providing the highest quality opportunities for the widest, most diverse group of talented professionals throughout their career trajectory. We encourage applications from individuals whose backgrounds are currently underrepresented in the field of theater, inclusive of race, ethnicity, class, gender identity or expression, dis ability, and sexual orientation.
The hiring range for this position in New York is $41,600 to $53,700 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About *** Theatrical Group: *** Theatrical Group, a division of The *** *** , was formed in 1994 and operates under the direction of Andrew Flatt, Anne Quart, and Thomas Schumacher. Worldwide, its ten Broadway titles, including the current Broadway productions of The Lion King and Aladdin, have been seen by more than 200 million theatregoers and have been nominated for 62 Tony® Awards, winning Broadway's highest honor 20 times. *** Theatrical Group also delivers live shows globally through its license to Feld Entertainment, producer of *** on Ice. In addition, DTG licenses musical titles for local, school and community theatre productions through Music Theatre International, resulting in over 500,000 performances around the world reaching audiences of more than 150 million.
About *** : *** , together with its subsidiaries and affiliates, is a leading diversified international family entertainment and *** enterprise that includes three core business segments: *** Entertainment, *** , and *** Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, *** proudly continues its legacy of creating world-class stories and experiences for every member of the family. *** 's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Buena Vista Theatrical Group Ltd. , which is part of a business we call *** Theatrical Group .
Buena Vista Theatrical Group Ltd. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. *** fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.