Job Summary: How would you like to be part of the magic right from the comfort of your own home? The magic of storytelling begins with you when you join the dedicated Guest Services team with Shop *** . This role will allow you to engage with guests in a work-from-home opportunity to join *** in creating Magical Moments for guests of all ages.
In this part-time Guest Services role, you will support our online and in-store shoppers of *** Merchandise. You will use vast online resources and training to resolve customer inquiries, all while contributing to an environment that provides guests with an entertaining and dynamic experience. This is your opportunity to find solutions that best meet our guests needs each time they connect with the shop *** Contact Center.
The pay rate for this opportunity is $12 per hour and requires a flexible schedule that meets our needs, including evenings, holidays, weekends and call-in shifts.
This is a part-time, hourly position, working from home with an average of 28 hours per week. However, hours may increase during busy times of the year.
Positions are currently available in the following state: Texas.
Relocation assistance is not available for this position.
Responsibilities: On any given day, as a Guest Services Representative, you might: - Use your impeccable guest ser *** skills to assist inbound queries through calls, chat, social *** or email
- Contact guests through outbound calls
- Resolve issues affecting guests' experiences
- Channel escalated issues to appropriate supervisors/managers
- Bring stories to life with scripted and non-scripted guest-engagement statements
- Ask open-ended questions to assess guest needs and make appropriate recommendations and resolutions
- Treat all guests and Cast Members with respect and contribute to a positive work environment
- Maintain *** brand standards in Guest Service
- Uphold company policies per the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
Basic Qualifications: Here's what you'll need to be successful at this job: - Guest Ser *** experience demonstrating focused engagement over the phone and by email
- Listen intently, defuse/stay calm to quickly resolve inquiries
- Excellent communication, both verbal and written
- Proficient technical knowledge with the ability to use multiple platforms
- Quiet dedicated space to work from in your home
- Experience working as a member of a team
- Dedicated access to a reliable, high-speed Internet connection
- Minimum 1 year working in a structured environment
- Experience in contact center or retail or ser *** industry
- Experience in online shopping and retail
Preferred Qualifications: It would be great if you also had experience with: - Bilingual language skills in: English/French, English/German, English/Italian, and English/Spanish (Spain). English/Spanish (Latin America), not required
Required Education Education: Additional Information:About Parks, Experiences and Products: The Parks, Experiences and Products segment includes *** 's iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. *** 's global consumer products operations include the world's leading licensing business across toys, apparel, home goods, digital games and apps; the world's largest children's publisher; *** store locations around the world; and the shop *** e-commerce platform.
About *** : *** , together with its subsidiaries and affiliates, is a leading diversified international family entertainment and *** enterprise with the following business segments: *** networks, parks and resorts, studio entertainment, consumer products and interactive *** . From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, *** proudly continues its legacy of creating world-class stories and experiences for every member of the family. *** 's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with *** Store USA, LLC , which is part of a business segment we call Parks, Experiences and Products .
*** Store USA, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. *** fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.