The Company: *** ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides i *** uential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.
In a career at *** , you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer ser *** in a fast-paced environment. Exciting. Surprising. Purposeful. Life at *** is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative - and in providing a work environment that encourages our employees to be their best.
What's The Role?Are you passionate about working in financial markets and by the prospect of providing technical support for the world's leading financial professionals? If so, join the *** Customer Support team, which is a key part of our User Support business.
As a *** Customer Support professional, you have two critical focus areas: to provide superb customer ser *** to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues.
You will be responsible for the installation, connection, hardware management and workflow support of terminal clients over the phone and via *** Instant Messaging. The position includes assisting fast-paced clients operating in Capital Markets, Asset Management and Financial Services by installing the *** software and configuring proprietary hardware, such as keyboards and biometrics. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients' technological needs. We tackle our clients' software issues, and we understand how it relates to their workflows and asset-class needs. Working with critical information and highly sophisticated tools, we ensure the security of our clients' accounts and data.
Secondly, you will connect with our clients, including CEOs and executive managers with access to proprietary data and information. We set-up, train, and connect our clients to the various *** products and platforms they subscribe to. You will work as part of our 500 strong distributed team, supporting our clients collectively in more than 18 languages.
Who you are:You come to work with a purpose, understand what vitality means to a trader, are curious and take pride in being customer ser *** driven. You love being part of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best ser *** possible.
What's in it for you?We provide all new hires a 6-8 week long training program, which covers aspects such as an introduction to *** products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.
You'll never stop learning...we'll invest in your career, and coupled with our unrivaled approach to career development, we will help you expand your skills and opportunities in this role through project involvements. Our *** Customer Support Representatives have the opportunity to be involved in mentoring, recruiting, quality control and idea generation.
You will have the opportunity to champion your career across the company. Our alumni have a diversity of successful career paths to: Analytics & Sales, Data, Technical Support, Finance, Enterprise Services and Corporate Admins.
This is an entry level role where you'll need to have:- Bachelor's degree or equivalent experience
- Fluency in English, Mandarin and Cantonese (Written and Verbal)
- Ability to provide outstanding customer ser *** to clients through live, interactive *** (e.g. phone, messaging, etc.)
- A demonstrated interest in Finance and / or Technology
- Desire to develop skills and experience in customer ser *** in a fast-moving FinTech environment
- Willingness to learn new technologies and ability to retain information
- Multi-tasking and problem solving skills as well as an ability to work independently and as part of a larger global team
- An interest in progressing a career within ***
- At a minimum, we require that you are legally authorized to work full- *** hina and will not require visa sponsorship now or in the future
We'd love to see:- Work experience in a client/customer facing role
- Curiosity to identify, research, and resolve customer technology, software and hardware issues
- Awareness of data management, privacy and information security
- Aptitude to work within highly connected and software-based systems
You'll need to be able to:- Commence full-time employment by end August 2023
- Occasionally work weekends or on a bank holiday (weekday off in lieu)
If this sounds like you:Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: ***
Please note this is a two-stage application process, following the submission of your candidate details you will receive an email with directions to complete an online assessment. Your application will not be complete until you have submitted the assessment.
*** is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
*** is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email [Please reply using Staff Me Up].