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7/24

Vice President, Contact Center Operations

Irving, TX Details

Full Time

Who We Are:

*** and its brands (Pandora, *** *** , AdsWizz, Simplecast, and *** Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing *** 's vision to life every day.

*** is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. *** 's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of *** , is the largest ad-supported audio entertainment streaming ser *** in the U.S. *** 's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company's advertising sales organization, which operates as *** *** , leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. *** , through *** Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, *** offers connected vehicle services to automakers.

*** Connect ( *** CV) is a leading provider of connected services to vehicle manufacturers, delivering one of the most broadly adopted connected vehicle platforms in North America for the last 25 years. Named the 2020 Company of the Year in the Telematics Industry by Frost & Sullivan, we provide safety, security and convenience services to millions of vehicle owners across major automotive brands. Our teams are continuously working to develop leading-edge technology that can not only add convenience to the daily lives of so many drivers across the country but our advancements in safety and security could also help save their lives.

How you'll make an impact:

As *** President, Contact Center Operations, you will be responsible for leading and overseeing the contact center of SXM Connect. Your primary objective is to develop and implement strategies that enhance the customer experience, drive customer satisfaction, drive revenue retention and foster customer loyalty. You will provide strategic direction, manage a team of customer ser *** professionals, and collaborate with cross-functional stakeholders to ensure exceptional customer ser *** across all touchpoints. You will ensure that all operational performance metrics are met or exceeded and will work closely with SXM contact center management and vendors to develop on-going continuous improvement plans. You will create and maintain a motivational environment that fosters high performance and teamwork.

What you'll do:

Ensure SXM Connect agents and third-party contact centers meet all key performance indicators to include response, retention, quality, help desk, workforce management, and training.
Promote continuous improvement with ongoing evaluation of processes/procedures to improve operations, efficiency and ser *** to both internal and external customers by monitoring systems performance; conducting audits and analyses; identifying and resolving problems; preparing and completing action plans.
Accomplish contact center objectives by orientating, training, and effectively communicating SXM Connect job expectations, performance management by coaching, counseling, administering disciplinary action; planning, monitoring, appraising, and reviewing employee contributions; enforcing policies and procedures, and monitoring scheduling systems.
Monitor overall employee performance, identify trends and opportunities, and share findings with leadership team in cultivating efforts to drive high performance.
Maintain professional and technical knowledge by tracking emerging trends in contact center operations management; attending educational workshops; reviewing professional publications; benchmarking state-of-the-art practices; participating in professional networking groups.
Support and participate in contract negotiations for new or existing contact center vendors - provide leadership for the SXM/Vendor Management staff to ensure that all SXM agents/vendors sites are connected and aligned with the goals and objectives of *** Connect.
Work closely with all internal departments to add insight into operational reports and data.
Coordinate regular business reviews with vendor partners to discuss and review past performance and innovate new ideas for performance enhancements.
Work with the Finance Team to prepare an appropriate budget and manage the budget carefully thorough year to minimize spend with a strong focus on productivity.
Perform other duties as assigned

What you'll need:

Bachelor's degree or equivalent experience.
15+ years contact center experience, with at least 8 years in a leadership role.
Specific skills in process optimization and productivity.
Experience of managing large and complex budgets and proven ability to manage and control costs effectively.
Proven management experience and skills, especially in building, leading and motivating large teams and of managing performance and conduct fairly and decisively.
Ability to work with understanding and efficiency alongside people from different cultures and geographical locations.
Able to constructively challenge the status quo and i *** uence through clear, informed and logical argument to drive change.
Have a far-reaching vision, strong leadership skills and passionate commitment to success.
Required to be in the office 2-3 days per week with occasional Domestic and International travel.
Ability to see past day-to-day activities and look for innovative ideas to continuously drive improvement.
Commitment to internal client and customer ser *** principles.
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
Good public speaking and presentation skills.
Must have legal right to work in the U.S.

This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.

7/24

Accounts Receivable

Irving, TX Details

Full Time

The Accounts Receivable Analyst will support a minimum of three markets in all aspects of accounts receivable including billing, lockbox reporting and cash application, credit card posting, ACH postings, credit adjustments, aging review. The role requires high quality customer ser *** in support of their markets.

Daily lockbox reporting and research, posting all customer payments in Wide Orbit broken down *** ween payments for invoices due and prepayments. Ensure mounts received per the Lockbox equal the amounts posted to Wide Orbit for the respective payment forms
Daily credit card and ACH reporting and research, posting all customer payments in Wide Orbit broken down *** ween payments for invoices due and prepayments. Ensure amounts received for credits cards and ACH's equal the amounts posted to Wide Orbit for the respective payment forms.
Significant attention is required to ensure cross market payments are identified and listed separately on each market's receipts reconciliation for Lockbox, Credit Card, and ACH.
For short pay discrepancies, forwards the discrepancies to station Sales to research. Follow up with Sales is required to ensure resolution including verifying that the station prepares and obtains all required approvals on the Credit Adjustment form. Upon receipt, processes the Credit Adjustment for revenue adjustments.
AR point of contact for monthly collection meetings with the stations. Prior to the RBM's distributing the aging, the AR Analyst is required to review and "clean" the aging of immaterial amounts outstanding, ensure prepayments are applied to open invoices that have billed, and ensure that *** ween station transfers are complete to ensure proper matching of billing and payments to the proper station.
After the monthly collection meeting, the AR Analyst must follow up on the action items from the meeting to ensure that the stations are preparing all the proper Credit Adjustments identified in meeting. Ensure the timely processing of the Credit Adjustments to ensure no carryover items identified in the prior month's meeting are carried forward.
Assists station sales staff and customers when questions arise. Position is required to work closely with and provide first class quality customer ser *** to customers and Sales.
Applies unapplied payments for cash in advance and paid programming accounts.
Completes broadcast and calendar month end billings, reconciles accounts receivable module preparing monthly roll forward from beginning of month balance to end of month balance based on sales, credit adjustments, and cash receipts for the month.
Processes co-op billing for stations collecting scripts, matching with invoices, and obtaining proper notarization. Ensure all co-ops are completed within 5 days of close, with a copy of the notarized invoices and scripts scanned and placed in the co-op support folder on the shared drive (by market).
Research prior balance issues and provide detailed reconciliations of amounts paid, invoices, and credits to ensure all accounts within the aging are accurate.
Work with markets Sales Management, Account Executives, and the Traffic Department on billing issues caused by incorrect rates, improper ISCI codes, and other issues which may require credit and reissue of corrected invoices.
Performs other management requests and related duties as required.

Requirements & Skills :

Degree in Accounting or Management preferred (Associates or Bachelors)
Minimum 2 years' experience in accounts receivable or general accounting a plus
Strong Excel skills required
Wide Orbit or OSi experience a plus, but not required
Strong analytical and problem-solving skills with the ability to manage multiple projects with competing priorities
Self-motivated with strong interpersonal skills
Team player with exceptional oral/written communications skills
Proactive, high attention to detail, able to operate in a fast-paced environment
Highly customer focused

This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.

7/24

Specialist I, Collections

Irving, TX Details

Full Time

The Credit & Collections Specialist will support markets managing collection portfolios and various aspects of collections including customer sensitive collection calls, delinquency letters, 3rd party agency placement, and credit review for new account set ups. Assists with other collection projects as required.

Responsibilities:

Monitor email and respond to inquiries for new advertiser set-ups and modifications. Perform all related duties to complete the process
Serve as liaison to 3rd party collection agency and respond to inquiries and provide documentation to assist in the account reconciliation and resolution
Ensuring that all proper station approvals have been obtained for accounts recommended as bad debt
Point of contact for monthly collection meetings with the stations
Participate in collection meetings/conference calls for assigned markets
Responsible for assisting the stations by pointing out accounts that are becoming past due
Coordinates submission of past due accounts to collection agencies when the station has decided to send customer to collections
Assists station sales staff and customers when questions arise. Position is required to work closely with and provide quality customer ser *** to customers and Sales
Processes credit applications for new advertisers working with station Sales Account Executives. Obtains Business Manager approval prior to sending to Administrator for set up in billing system
Performs other management requests and related duties as required

Additional Job Description

Requirements:

Excellent Communication Skills (verbal and written)
Associates degree in Accounting or Management, preferred
Minimum 5 years' experience in customer ser *** or collections
Strong Excel skills preferred
Strong analytical and problem-solving skills with the ability to manage multiple projects with competing priorities
Self- motivated with strong interpersonal skills
Team player with exceptional oral/written communications skills
Proactive, high attention to detail, able to operate in a fast-paced environment

This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.

7/13

Call Center Spanish Bilingual Response Specialist

Irving, TX Details

Full Time

Job Requirements: Must be local to location (or willing to work as a local).

Who We Are:

*** and its brands (Pandora, SXM *** , AdsWizz, Simplecast, and *** Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing *** 's vision to life every day.

*** Connected Vehicle

*** Connected Vehicle ( *** CV) is a leading provider of connected services to vehicle manufacturers, delivering one of the most broadly adopted connected vehicle platforms in North America for the last 25 years. Named the 2020 Company of the Year in the Telematics Industry by Frost & Sullivan, we provide safety, security and convenience services to millions of vehicle owners across major automotive brands. Our teams are continuously working to develop leading-edge technology that can not only add convenience to the daily lives of so many drivers across the country but our advancements in safety and security could also help save their lives.

How you'll make an impact:

If you are looking for an opportunity to help people, through this position you can fuel this passion by providing vehicle owners convenience, safety and security services which can help save lives. You will accomplish this by managing incoming customer calls from landline and in-vehicle applications. These calls may be related to points of interest destinations, stolen vehicle location, roadside assistance, remote phone applications, emergency and collision calls, troubleshooting or general customer service. You may also be asked to enroll customer's subscription packages with the main objective to retain, sign up, or downgrade/upgrade subscription services.

What you'll do:

Consistently utilize effective communication, knowledge retention and recall, speed and efficiency, creative problem solving, emotional stability and empathy.
Approach ser *** and retention with integrity, compassion, and perseverance.
Connect and builds rapport with a variety of customer types by using common courtesy, creating empathy, actively listening, educating, and offering solutions which caters to our customers' needs.
Diffuse high-tension situations as the need arises and goes above and beyond to create resolve to issues and customer complaints.
Utilize multiple systems and various tools available to stay abreast of changes and new information. This is key to assist customers correctly and appropriately.
Consistently achieve KPI call center metrics such as Call Quality, Schedule Adherence, Schedule Conformance, Attendance, and Average Handle Time.
Flexible and willing to work on additional assignments/department initiatives as needed.
Attend additional training as needed to support evolving business needs.

What you'll need:

1 - 2 years' customer ser *** experience preferably in a contact center environment.
High school diploma or GED.
Strong English and Spanish Bilingual Written and Verbal Skills
Ability to deliver Customer Ser *** Excellence, QA, Average Call Duration, productivity and attendance targets.
Ability to drive customer retention through a proactive ser *** and solution approach on every call.
Interpersonal skills and ability to interact and work with employees at all levels and customers of all types.
Ability to work independently and in a team environment.
Ability to project a professional image over the phone through excellent phone etiquette.
Must be fluent in Spanish and English with excellent written and verbal communication skills.
Strong attention to detail, time management and decision-making skills.
Commitment to "internal client" and customer ser *** principles.
Ability to handle multiple tasks in a fast-paced environment while meeting expectations.
Technical aptitude to navigate multiple systems simultaneously.
Dedicated home workspace that is distraction free with required internet ser *** capabilities that sustain a consistent connection.
Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access, SharePoint).
Strong computer skills and minimum of 30 wpm computer skills is required with the ability to talk and type will be key to meeting production goals.
Ability to work flexible schedule as business needs dictate.
Must have legal right to work in the U.S.

What's in it for you?!:

No daily commute and gasoline expense
Monthly $50 internet ser *** reimbursement
Multiple medical coverage options effective on your first day of employment
Dental and vision coverage
Pet insurance
Identity Protection insurance
Paid Time Off program
Health Advocacy program
Wellness and Mental Health Services
Free SXM and Pandora Subscription + SXM radio de *** discounts
Discount programs for auto, computer hardware, entertainment venues, hotels, loan programs, AT&T, Microsoft products, LG appliances and more!

Our goal at *** is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. *** is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
CVCC-2024-BRC

This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.

7/6

Accounts Payable

Irving, TX Details

Full Time

Nexstar Broadcasting's Dallas Shared Ser *** office is looking for an Accounts Payable (AP) Analyst to support the AP functions for a group of assigned of markets (approximately 15-20 markets). The AP Analyst will work closely with the station's Business Administrators (BA's), General Managers (GM's), and Department Heads.

Duties and Responsibilities

Coordinate flow of invoices in DocLink and sending to sites for approval and account coding. Work with site contacts to ensure all invoices are properly routed.

Perform final check of all invoices to ensure coding is reasonable, approval requirements are met, and sales tax is properly accrued.

Perform accurate vendor maintenance and vendor research.

Address email inquiries from AP email. Provide accurate responses while developing and maintaining strong working relationships with vendors, customers, and sites. Continued focus on excellent customer ser *** and timely responses are critical.

Based on a pre-determined schedule by market and day, invoices are selected for payment. Analyst prepares payment journal and cash reports for approval, prints vendor checks, and provides checks for review, approval, and signing.

Analyst ensures that every check is accounted for sequentially. Checks voided are additionally noted on the log and the checks once voided, are de-faced and maintained in a file.

Reviews vendor invoices for past due amounts in the event the vendor failed to record prior month payment.

Maintains and ensures that Accounts Payable Reports (Payment Journals, Cash Reports, etc.) contain the proper approvals.

Unclaimed Property Reporting research. Work to ensure outstanding checks are researched and cleared. Checks uncashed will need to be voided and removed from the system and proper resolution noted. Possible remedies may include a replacement check, clearing as vendor denotes funds not owed or is an active customer in Wide Orbit, or report as Unclaimed Property to the state governments. Proper support will need to be maintained if the decision is made to simply void and not report as Unclaimed Property.

Work closely with Staff Accounting regarding new vendor set-ups to ensure proper supporting documentation and timely responses to the stations requesting new vendors.

Ensures proper W-9, tax exempt forms, and Liability Release Forms (prizes) are collected, filed, and maintained.

Completes credit applications for vendors as needed.

Assists the Accounts Payable Manager with year-end 1099 processing.

Performs other management requests and related duties as required.

Requirements of position

Associates degree in Accounting or Management preferred.
Minimum of 2-3 years' experience in Accounts Payable.
Strong PC skills using MS Office) and server-based systems.
Familiarity with DocLink and Microsoft D365 F&O is a plus, but not required.
Strong analytical and problem-solving skills; ability to manage multiple projects with competing priorities.
Self motivated with strong interpersonal skills.
Team player with exceptional oral/written communications skills.
Strong customer ser *** skills including timely and proactive response to questions and ability to follow through to ensure an issue is seen through to completion.

This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.

7/2

Noc Analyst

Irving, TX Details

Full Time

Who We Are:

*** and its brands (Pandora, *** *** , AdsWizz, Simplecast, and *** Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing *** 's vision to life every day.

*** is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. *** 's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts.

Pandora, a subsidiary of *** , is the largest ad-supported audio entertainment streaming ser *** in the U.S. *** 's subsidiaries Stitcher, Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company's advertising sales organization, which operates as *** *** , leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. *** , through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, *** offers connected vehicle services to automakers.

How you'll make an impact:

The Network Operations Center (NOC) Analyst will be responsible for monitoring large computer networks and servers farms for problems from a central location. They analyze problems, perform troubleshooting and incident response on the systems, communicate with Operations teams and track problems through to resolution. The NOC engineer will lead the effort for notifications (e-mail, text, and phone), cross functional team triage sessions, status to Senior Leadership teams and communications to internal/external stakeholders during production incidents. Responsible for 24x7 monitoring of systems performance and communicates any problems to team and management. Recommends and performs operational enhancements, including but not limited to: process improvement, documentation updates, monitoring enhancements and communications to leadership on production incidents.

What you'll do:

Assist with maintaining NOC operational, escalation, and notification documentation.
Owns efforts for incident notifications, gathering internal participants for triage sessions and communications via notifications to all internal and external stakeholders
Documents steps taken during the Incident to resolve the issue and communicates them to the incident team
Coordinates with the IT Support Center any necessary problem escalation and makes sure operations staff and management are informed of any major errors.
Timely and accurately create and update Incident Tickets using ticketing system.
Ensures all work is done completely and correctly, including all logs and preventative maintenance.
Monitors overall system, server and application performance. Notes and records anomalies, and recommends enhancement to improve performance.
Identify any trending in current monitoring system and recommend changes or improvements.
Recommends changes and enhancements that improve efficiency of operation.
Thoroughly communicates shift review to oncoming shift.
Maintains all logs, records, and reports relative to shift operations.
Perform scheduled maintenance activities.
Assist with documentation of tasks to be managed and owned by the NOC

What you'll need:

Associate's Degree in Computer Science or related technical school education. Equivalent experience will be considered in lieu of degree.
2-4 years related experience in a computer/network operations environment.
Adapts well to rapidly changing environment.
Works independently as a member of a team and leads by example.
Works closely with IT personnel regarding operations issues.
Flexibility to work a variety of shifts (12 hours per shift) is required. May require weekend/over-night shifts
Additional shift coverages may be asked to cover TSOC activities.
Minimum of 1-2 years direct Application Administration experience in a 24x7 services provider -environment is required
Knowledge and experience (1-2 years) with LINUX in a virtualized environment is required
Knowledge and experience (1-2 years) with scripting languages
General knowledge and experience with networking concepts
Knowledge and experience in a multi-tier application environment
Knowledge and experience with Systems and Application monitoring systems
Understanding of ITIL Ser *** Management standards, tools, and processes
Proficiency in documenting complex architectures and workflows for a wide technical audience using a mix of internal publishing tools is a PLUS (KB), MS Visio and MS Excel is required
Must have legal right to work in the U.S.

This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.

6/14

It Systems Technician

Irving, TX Details

Full Time

IT Systems Technician

Reports to: Senior IT Support Manager

Position Summary

As part of our support team, you will provide Technology support to Nexstar employees across the US in a highly complex technical environment. Responds to requests for assistance from telephone calls, chat, email messages and a self-ser *** portal by troubleshooting & resolving problems. When necessary will coordinate solutions with a variety of other Technology support staff. Ticket tracking used for all support issues and requests.

Provides support in troubleshooting and administration of various system components including Windows/Mac, mobile devices, and other software products such as Active Directory, Exchange, Office, VPN, Workday, SharePoint and various Broadcasting applications. This role requires you to become knowledgeable in our solutions and custom integrations in order to deep dive into troubleshooting and root cause analysis to identify and solve complex problems.

An additional function of this role is to act as primary onsite IT support for incidents and requests at your office location which requires you to be at the physical office location. This may also require involvement in department projects and hardware or software roll outs. While the primary role is IT, this role is the technical expert for this location, and may need to manage tasks of a technical nature beyond only IT support.

This position will include some overtime, after hours on call rotations, and working some holidays in order to provide 24x7x365 support to our employees. Scheduled shifts are also subject to change depending on demand.

Our broadcast centered business requires you to gain a clear understanding of television station operations and to be able to converse with users, managers and technologists in a manner to communicate expertise and confidence. This position is one of relatively high stress and requires individuals who are committed to high energy customer support.

Primary Responsibilities

Provide first/second level technical support for Nexstar *** 's Technology systems.
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, ticket portal, and in-person requests for assistance from employees experiencing problems with hardware, software, networking, and other computer-related technologies.
Interviews user to collect information about problem and leads user through diagnostic procedures to determine source and resolution of issue(s).
Handles problem recognition, research, isolation, resolution and follow-up for routine and complex user problems.Refers problems to appropriate support groups only when necessary.
Logs and tracks issues and requests using ticket tracking software.
Manage and maintain conference room AV equipment to ensure quality consistent user experiences when attending meetings in company conference rooms.
Assists with the installation and configuration of software remotely or in person.
May write or revise user/staff training manuals, procedures and documentation.
Provide daily/weekly status reports on open issues for various support groups.
Maintain a strong working knowledge of supported systems and integrations and continually strives to enhance knowledge through ongoing training, reading, and participating in projplanning, and improvement initiatives.
Meet & maintain required performance standards for both quality and quantity, and make recommendations for improving ser *** levels and procedures.
Develop strong understanding of the business and can relate problems to business impacts.Understand when to place a sense of urgency and when to escalate critical problems.
Weekly after hours on call rotations (overnight on weekdays/all day on weekends).
Perform project duties as assigned.

Requirements:

Bachelor's degree or equivalent technical training in a computer related field of study; A+, Network+, MCSE or other appropriate technical certification a plus.
Must possess strong customer ser *** skills; desktop technical support and/or analysis experience strongly preferred.
General understanding of Local Area and Wide Area; Networks and Wireless.
Proficiency working with a variety of operating systems, including Apple.
Broad understanding of PC hardware and software, including desktop management tools, application configurations and cloud based technologies.
General understanding of MS Active Directory and Exchange.
Basic knowledge of software applications used at Nexstar *** Group properties helpful.
Good knowledge of audio and video conferencing, and management of complex equipment used in managing video conferences.
Good analytical skills and problem solving abilities; demonstrated commitment to assuming responsibility and assuring appropriate speedy follow-through.
Must be self-motivated and able to work effectively with minimum supervision.
Ability to organize, schedule and complete multiple tasks concurrently.
Excellent interpersonal and communication skills, both verbal and written.
Ability to travel for work on rare occasions is helpful.
Ability to adapt to a fast-changing work environment.
Ability to work a flexible schedule and overtime as required.
Must be able to work on site as users will need help in person. This is not a work from home position.
Maintain stability of performance under pressure; demonstrate patience and control when dealing with difficult situations.
Ability to research and resolve problems using knowledgebase and other available resources.

ADA Requirements:

Must be able to continuously see, view computer monitors, and give & receive oral communication.
Must be able to frequently stand, walk, sit, drive, type, bend, squat, reach above shoulder level and discern color.
Must be able to occasionally crawl, climb, and make fine discriminations in sound.
Must be able to frequently lift/carry up to 50 lbs., repetitive simple grasping on a continuous basis, repetitive fine manipulation, and repetitive pushing and pulling on a frequent basis.

This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.

6/8

Senior Director, Associate General Counsel - Labor & Employment

Irving, TX Details

Full Time

The Senior Director, Associate General Counsel - Labor & Employment will provide legal ad *** and guidance to internal clients in all areas of state and federal labor laws, will support the Human Resources team on employment matters, and will manage outside counsel in legal proceedings and union activity involving the company.

Responsibilities:

Provide counsel and guidance to management on a wide range of labor/union matters, including interpretation of contract issues arising under collective bargaining agreements and advising on labor law issues and disputes
Manage disciplinary matters, grievances and arbitrations
Participate in campaigns and bargaining with the unions
Provide training to business units regarding labor relations issues, union avoidance, etc.
Provide legal ad *** and guidance to internal clients on issues involving employment law, including terminations, reasonable accommodations, employment agreements, wage/hour matters, disciplinary actions, performance management, and general employee relations
Conduct and/or supervise internal investigations related to harassment, discrimination, and other law and policy violations
Negotiating, drafting, and providing ad *** on employment agreements, separation agreements, and other employment-related documents
Conducting legal risk assessments and mitigating risk to the company by guiding internal clients to sound employment decisions
Review/revise existing policies and procedures, and drafting new ones when necessary
Manage outside counsel in litigation, arbitrations, and administrative legal proceedings
Respond to administrative charges, pre-filing demands, and employment-related subpoenas and requests for personnel records
Ensure compliance with employment-related regulations including ADA, FMLA, OFCCP, etc.
Other duties consistent with the role as assigned

Qualifications:

Bachelor's degree and Juris Doctorate from an ABA accredited law school
Active member in good standing with at least one state bar association
8+ years' experience in traditional labor and employment law in either a law firm or a corporate legal department
Experience counseling management and/or handling arbitrations under the National Labor Relations Act
Excellent verbal and written communication skills
Expert level knowledge of labor and employment law and the ability to simplify and impart knowledge to non-expert internal clients
Proficiency with Microsoft Office programs and tools
Travel up to 35% of the time

Salary Range: $180,000 - $200,000

This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.

6/5

Senior Devops Engineer - Agency Temp

Irving, TX Details

Full Time

Job Requirements: Must be local to location (or willing to work as a local).

Who We Are:

*** and its brands (Pandora, *** *** , AdsWizz, Simplecast, and *** Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing *** 's vision to life every day.

*** is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. *** 's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of *** , is the largest ad-supported audio entertainment streaming ser *** in the U.S. *** 's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company's advertising sales organization, which operates as *** *** , leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. *** , through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, *** offers connected vehicle services to automakers, solutions powered by AdsWizz; sonic creative consultancy Studio Resonate; and an extended content network featuring exclusive monetization agreements with Audiochuck, *** Universal, SoundCloud, and many more. Reaching more than 150 million listeners each month, *** *** delivers audiences the tailored brand experiences they crave while putting creators first, making it easy for every marketer to produce, plan, buy and measure across its entire audio universe.

How You'll Make An Impact:

*** is looking for a strong collaborative team player to work within our 24x7 streaming infrastructure Operational Engineering (OE) Team working within *** 's Streaming infrastructure. Our team is seeking a highly skilled engineer to join our team and ensure the stability, performance, and reliability of our systems. The ideal candidate will have excellent knowledge and experience in Linux, AWS, Python programming, APM tools such as Datadog, RESTful ser *** calls, and ser *** troubleshooting. Your primary responsibility will be to proactively monitor, optimize, and troubleshoot our systems to maintain operational excellence. The ability to demonstrate problem solving is essential. The position is classified as a on-call position will participate in an on-duty rotation. The candidate will be expected to ensure the coverage of after-hours deployments/maintenance windows and incident responses. This position is an individual contributor/hands on role. The position focuses on streaming infrastructure which is primarily within AWS. This also includes expanded responsibilities surrounding all infrastructure support including application monitoring, software build machines, and software support servers. The candidate should have a penchant for solving tough technical problems, and a dedication to ensuring high availability.

What You'll Do:

Provide design, development and support of API deployments, infrastructure changes and automated validations
Maintain and manage Linux-based infrastructure using best practices for system configuration, security and performance
Manage and optimize cloud-based services, ensuring high availability through monitoring and proper scaling
Utilize APM tools to identify and address ser *** performance issues in a timely manner
Collaborate with development teams to ensure the reliability of RESTful APIs
Create automated tasks using shell scripts (bash, batch, python)
Monitor security events involving WAFs, IDS/IPS and access logs and manage network (TCP/IP) configurations including firewall ACLs
Document and maintain all technical design, code, build and release artifacts

What You'll Need:

Minimum of 5 years IT/Engineering experience. 1 year in a 24x7 HA support environment
AWS Certified DevOps Engineer , Certified Solutions Architect , AWS Certified Data Analytics Specialty is preferred to demonstrate a good AWS knowledge base
BS Computer Science/Engineering, Information Sciences Technology or equivalent experience
Proven experience as a Site Reliability Engineer or DevOps Engineer.
Excellent knowledge of Linux systems and administration.
Expertise in Python or shell script programming for automation and tool development.
In-depth understanding of APM tools, particularly Datadog.
Thorough knowledge of RESTful ser *** architecture and best practices.
Exceptional troubleshooting and problem-solving skills.
Strong communication and collaboration skills to work effectively and professionally with cross-functional teams.
Familiarity with containerization and orchestration tools (e.g., Docker)
Exhibit excellent time management skills, with the ability to prioritize and multi-task with a high attention to detail under shifting deadlines in a fast-paced environment
This position requires 24x7 availability for support and after hours work in order to support the availability and uptime requirements of the business
Must have legal right to work in the U.S

This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.

6/5

Senior Manager, Product Design - Siriusxm Connect

Irving, TX Details

Full Time

Develop a nuanced understanding of *** Connect's business goals and the needs of our customers.
Manage a subset of the Connect design team across design functions (UX, visual, design systems, content design).
Attract and retain diverse, passionate, and talented designers and guide their career development.
Set your team up for successful delivery of elegant, impactful product design work.
Work with design and cross-functional leaders to shape *** Connect's strategic vision, product development process, and culture of user-centered design.
Consider the full ecosystem of our customer's experience across mobile, web, TV, and other devices and connect to the tools & teams powering the front-end experience.
Present work to senior leadership and communicate design rationale, process, and how success is to be measured.
Performs other duties as assigned.

What you'll need:

8+ years of experience with the product design and development process - demonstrable via design portfolio, use cases, in-market products, etc. Portfolios should highlight challenges you faced, how you collaborated with others, what you learned, and the personal/business/end-user impact of your work.
3+ years of management experience.
Bachelor of Science in a design or tech-related field or equivalent industry experience.
A user-centered approach to problem solving that leverages research, analytics, empathy, strong design intuition, best practices, and accessible design.
Track record of inspiring and i *** uencing your team and partners to consistently achieve meaningful impact through design.
Commitment to professional growth and learning for both yourself and your team.
Excellent communication and interpersonal skills and the ability to tailor communications to your audience.
Excellent time management skills, with the ability to prioritize, multi-task, and work under shifting deadlines in a fast-paced environment.
Patience, kindness, accountability, and curiosity.
Nice-to-have specializations:
- Strong background in visual design (and/or collaboration with brand and marketing teams)
- Experience maintaining a component-based design system (used by both design and engineering partners)
- Expertise in designing ad-supported experiences
Must have legal right to work in the U.S.

This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.

6/5

Staff Product Manager - Siriusxm Connect

Irving, TX Details

Full Time

Who We Are:

*** and its brands (Pandora, *** *** , AdsWizz, Simplecast, and *** Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing *** 's vision to life every day.

*** Connect

*** Connect ( *** CV) is a leading provider of connected services to vehicle manufacturers, delivering one of the most broadly adopted connected vehicle platforms in North America for the last 25 years. Named the 2020 Company of the Year in the Telematics Industry by Frost & Sullivan, we provide safety, security and convenience services to millions of vehicle owners across major automotive brands. Our teams are continuously working to develop leading-edge technology that can not only add convenience to the daily lives of so many drivers across the country but our advancements in safety and security could also help save their lives.

How you'll make an impact:

As a Staff Product Manager, *** Connect you will manage the contact center agent and customer tools. Key areas of responsibility include: gathering and defining product requirements (user stories), working in partnership with internal & external stakeholders, UX/UI designers, technology teams, and guiding projects through the entire software product development lifecycle as a product owner role for agile development teams. This person would be instrumental in leading the team through a technology transformation and platform upgrade. The role requires someone who has extensive experience, is used to operating at a fast pace, is comfortable with change and team/customer feedback, is capable of overseeing several large projects with direction from senior product managers, is detail oriented and a superb communicator, drives for results and has a high standard for quality.

What you'll do:

Serve as owner and voice of the user for the contact center agent and customer tools, including ideation and testing, user feedback, requirements, design, prioritization, implementation, process management, and ongoing product improvement.
Contribute to the definition of contact center technology product strategy and take product initiatives through opportunity assessment and consumer validation
Leads transformation activities.
Champion product initiatives and business cases to executive management team for prioritization and development; act as a key product expert, evangelist, and advocate for initiatives, programs, and projects.
Collaborate with cross-functional stakeholders to gather, synthesize, and document requirements and define product roadmaps.
Solve issues related to the product and prioritize based on business needs and impacts.
Create and manage product roadmap and backlog.
Collaborate with other stakeholders to help define, align, scope, prioritize, implement, launch, learn, and enhance product features to improve user and customer experiences.
Make trade-off decisions *** ween functionality, resources, and schedules, and communicate to stakeholders and technology teams effectively in managing change.
Work closely with technology teams to determine plans for product implementation and deployments with business partners.
Establish and/or manage relationships with external partners, vendors and other third party companies for delivery and integration of technology.
Work closely with Project Managers, technology teams, and other Product Managers to manage all stages of the product development lifecycle process to ensure that the specified product, enhancement, or functionality is released on time with quality.
Serve as Product Owner for the assigned product development agile team(s) by managing and prioritizing the backlog in support of the overall contact center product roadmap, facilitating grooming and sprint planning, and all other day-to-day tasks that keep our sprints on track.
Ensures all product and related issues raised by operations, call center, and/or partners are resolved in a timely manner, keeping the department appraised of progress.
Set operational standards, processes, and procedures for the ongoing operation of products in conjunction with the relevant operation teams.
Performs other duties as assigned.

What you'll need:

Bachelor's Degree in Computer Science, Engineering or a related field.
7+ years of relevant product management experience in the call center, mobile, internet, software and/or financial services sectors preferred.
7+ years of experience with new product planning and delivery, from concept to feasibility to development and launch.
Contact Center experience preferred.
Salesforce experience preferred.
Genesys Contact Center Solutions experience preferred.
Experience with large scale projects such as re-platforming and major technology upgrades.
Experience with key product management functions, including writing requirements/user stories, creating mocks/wireframes, market research, competitive analysis, product planning and reporting.
Excellence in organization, time management, and communication skills.
Experience analyzing problems and data.
Experience in defining and developing products to meet customer requirements from inception to launch.
Experience with Agile management tools-- Atlassian suite (Jira, Co *** uence) desirable.
Knowledge of Jira and Agile/Scrum software development methodologies.
Must have legal right to work in the U.S.

This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.

5/15

Staff Software Engineer

Irving, TX Details

Full Time

Who We Are:

*** and its brands (Pandora, *** *** , AdsWizz, Simplecast, and *** Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing *** 's vision to life every day.

*** is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. *** 's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of *** , is the largest ad-supported audio entertainment streaming ser *** in the U.S. *** 's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company's advertising sales organization, which operates as *** *** , leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. *** , through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, *** offers connected vehicle services to automakers.

How you'll make an impact:

As a member of the software development team which implements end-to-end solutions for automotive IP and satellite features for *** family of services for use in Automotive, Marine and Aviation systems. Participate in software development and support efforts for software architectures, analysis of alternate implementations/techniques, design, implementation, documentation, and assisting our customers integrating our technology into their systems. SW tools and products with both Satellite and IP connectivity. Provide clear communications and accountability within and *** ween teams and enable the teams to overcome obstacles. Be the champion of new features and of execution excellence in achieving it.

What you'll do:

Assist in development for advanced features, architectures, and platforms for end-to-end solutions for the implementation of *** receiver products and technology used in automotive infotainment systems and head units.
Participate with entire engineering process from concept through release to create new features in an agile process.
Collaborate with *** receiver manufacturer partners to resolve outstanding user interface software issues during the product development process
Participate in SW estimates and scoping by identifying increasingly refined work and cost estimates through the decision making and implementation process
Author software components, insuring they meet functional and quality requirements.
Participate with the design top level interactions *** ween components.
Including functional requirements for each component within the overall design.
Understanding requirements for features and contracts *** ween components.
Support and resolve encountered design and implementation issues over the entire development process from conceptual design through implementation and release.
Participate in reviews sessions for new user interfaces, features and software implementation designs with the software team and other stakeholders
Support the development and integration of all feature components.
- Participate in detailed designs.
- Diagnose and resolve escalated issues.
- Find/analyze gaps and improvements in current implementations and Architectures

The ideal candidate will have a proven track record of being a lead contributor on embedded development teams - designing, implementing, and testing sophisticated software architectures and will have been directly responsible for architecting and developing software. This position requires a detail-oriented individual that is a self-starter who can work both independently and within a team environment. The ability to mentor senior software engineers is *** to success of the candidate.

What you'll need:

Bachelor's Degree Engineering, SW Engineering or equivalent experience required. MS Engineering is desired in SW engineering.
7+ years' experience, primarily in software development projects.
Experience in a variety of programming languages/frameworks across the stack including Rust, ****, Javascript, Java, Kotlin, React Native, Flutter.
Experience with Vega OS ( *** ) is preferred.
Experience with C++ is preferred.
Experience with advanced software development environments (IDE, compilers, operating systems, source management tools, CI/CD, and test tools).
Familiarity with embedded, real-time software with the ability to clearly articulate complex system requirements, and design considerations.
Experience in developing Proof of Concepts for viable financial impact to new and existing production intent using the variety of skills and past knowledge the candidate possesses.
Experience / working knowledge in leading design and end user services in one or more of these areas:
- Diverse platforms and programming languages which are used on those platforms including; Web, Mobile Services (Android, iOS), SELinux.
- Consumer or Automotive audio and infotainment products (radio head units, navigation systems, MP3 connectivity, CD players, telematics systems, etc.)
- Digital communications
- Client/server communications (e.g. PC/device)
- Internet Protocol products and technology
- IPC Mechanisms - Sockets, Message Queues, Shared Memory, etc.
- Secure architecture practices and the understanding of security threats and associated tools and best practices to identify and prevent these threats in regard to the automotive clients using SELinux or AAOS.
- Strong familiarity with various ser *** discover protocols within a distributed system architecture (e.g. IoT or a plurality of embedded clients working in concert with a backend server)
- Minimizing distributive business logic at the edges of the system architecture that would realize more efficient roll out of new services.
- Working knowledge of best practices to deliver a low latent defect product capable of operating in an automotive production environment without updating over 15 years of operation.

Comfortable working in a matrix environment, coordinating activities of multiple teams in multiple sites not under direct management control
Provide technical leadership for a unique diverse matrixed organization for each feature.
Drive the feature team to solve technical and schedule problems in cooperation with the feature owner.
Communicate, evangelize, and foster participation with team members across multiple organizations, especially for larger, higher priority and bolder projects.
Recommend technical, process, and organizational approaches and changes to improve culture, features, technology and implementation across all engineering.
Foster collaboration and a free and open flow of information across all organizations.
Drive to take initiative and to follow through on projects.
Good public speaking and presentation skills.
Interpersonal skills and ability to interact and work with staff at all levels.
Excellent written and verbal communication skills.
Experience with Automotive Development Life Cycles a plus
Experience with embedded architectures and resource constrained systems
Must have legal right to work in the U.S.

This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.

4/10

Call Center Retention Specialist

Irving, TX Details

Full Time

Who We Are:

*** and its brands (Pandora, SXM *** , AdsWizz, Simplecast, and *** Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing *** 's vision to life every day.

*** Connected Vehicle

*** Connected Vehicle ( *** CV) is a leading provider of connected services to vehicle manufacturers, delivering one of the most broadly adopted connected vehicle platforms in North America for the last 25 years. Named the 2020 Company of the Year in the Telematics Industry by Frost & Sullivan, we provide safety, security and convenience services to millions of vehicle owners across major automotive brands. Our teams are continuously working to develop leading-edge technology that can not only add convenience to the daily lives of so many drivers across the country but our advancements in safety and security could also help save their lives.

How you'll make an impact:

Handles incoming customer calls to enroll, renew, reactivate, or cancel customer subscription packages with the main objective to retain, sign up, or downgrade/upgrade subscription services

What you'll do:

Utilizes sales skills like overcoming objections, asking probing questions, providing benefit statements, assuming the sale and building a rapport, to obtain sales and retain customer business
Approaches ser *** and sales with integrity, compassion, and perserverance.
Connects and builds rapport with a variety of customer types by using common courtesy, creating empathy, actively listening, educating, and offering solutions which caters to our customers' needs.
Diffuses high tension situations as the need arises and goes above and beyond to resolve any issues.
Utilizes systems and various tools available to stay abreast of changes and new information and to assist customers by appropriately recommending products, services, and promotions.
Consistently achieves Sales and Retention targets as well as other metrics such as Call Quality, Schedule Adherence, Schedule Conformance, Attendance, and Average Handle Time.
Flexible and willing to work on additional assignments/department initiatives as needed.
Attends additional training as needed to support evolving business needs.

What you'll need:

6 months plus of relevant sales experience in a metric-based/goal-oriented environment.
Experience in a contact center environment strongly preferred.
6 months of customer service.
High school diploma or GED.

Ability to utilize sales skills by asking probing questions, overcoming objections, rebuttals, creating benefit statements and assuming the sale to retain customer business and generate new customer sales.
Ability to achieve required sales, retention, productivity and attendance targets
Interpersonal skills and ability to interact and work with employees at all levels and customers of all types.
Ability to work independently and in a team environment.
Ability to project a professional image over the phone through excellent phone etiquette.
Must be fluent in English with excellent written and verbal communication skills.
Strong attention to detail, time management and decision-making skills.
Commitment to "internal client" and customer ser *** principles.
Ability to handle multiple tasks in a fast paced environment while meeting expectations.
Ability to work flexible schedule as business needs dictate.
Must have legal right to work in the U.S.

This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.

4/10

Call Center Response Specialist

Irving, TX Details

Full Time

Who We Are:

*** and its brands (Pandora, SXM *** , AdsWizz, Simplecast, and *** Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing *** 's vision to life every day.

*** Connected Vehicle

*** Connected Vehicle ( *** CV) is a leading provider of connected services to vehicle manufacturers, delivering one of the most broadly adopted connected vehicle platforms in North America for the last 25 years. Named the 2020 Company of the Year in the Telematics Industry by Frost & Sullivan, we provide safety, security and convenience services to millions of vehicle owners across major automotive brands. Our teams are continuously working to develop leading-edge technology that can not only add convenience to the daily lives of so many drivers across the country but our advancements in safety and security could also help save their lives.

How you'll make an impact:

Handles incoming customer calls from landline and in-vehicle applications. These calls may be related to points of interest destinations, stolen vehicle location, roadside assistance, remote phone applications, emergency and collision calls, troubleshooting or general customer service. You may also be asked to enroll customer's subscription packages with the main objective to retain, sign up, or downgrade/upgrade subscription services.

What you'll do:

Consistently utilize effective communication, knowledge retention and recall, speed and efficiency, creative problem solving, emotional stability and empathy.
Approach ser *** and retention with integrity, compassion, and perseverance.
Connect and builds rapport with a variety of customer types by using common courtesy, creating empathy, actively listening, educating, and offering solutions which caters to our customers' needs.
Diffuse high-tension situations as the need arises and goes above and beyond to create resolve to issues and customer complaints.
Utilize multiple systems and various tools available to stay abreast of changes and new information. This is key to assist customers correctly and appropriately.
Consistently achieve KPI call center metrics such as Call Quality, Schedule Adherence, Schedule Conformance, Attendance, and Average Handle Time.
Flexible and willing to work on additional assignments/department initiatives as needed.
Attend additional training as needed to support evolving business needs.

What you'll need:

1 - 2 years' customer ser *** experience preferably in a contact center environment.
High school diploma or GED.

Ability to deliver Customer Ser *** Excellence, QA, Average Call Duration, productivity and attendance targets.
Ability to drive customer retention through a proactive ser *** and solution approach on every call.
Interpersonal skills and ability to interact and work with employees at all levels and customers of all types.
Ability to work independently and in a team environment.
Ability to project a professional image over the phone through excellent phone etiquette.
Must be fluent in English with excellent written and verbal communication skills. Bi-lingual skills a plus.
Strong attention to detail, time management and decision-making skills.
Commitment to "internal client" and customer ser *** principles.
Ability to handle multiple tasks in a fast-paced environment while meeting expectations.
Ability to work flexible schedule as business needs dictate.
Must have legal right to work in the U.S.

Technical aptitude to navigate multiple systems simultaneously.
Dedicated home workspace that is distraction free with required internet ser *** capabilities that sustain a consistent connection.
Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access, Sharepoint).
Strong computer skills and minimum of 30 wpm computer skills is required with the ability to talk and type will be key to meeting production goals.
Solid math skills.

This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.

2/23

Tax Accountant

Irving, TX Details

Full Time

Primary responsibilities include sales & use tax, property tax, and unclaimed property compliance. Duties include tax return preparation, journal entry preparation, tax research, audit support, payment processing, and reconciliation of select tax general ledger accounts. Additional duties include assisting with other tax filings and supporting other members of the Tax Department as needed.

Responsibilities Include

Preparation of sales and use tax returns.
Assist with monthly property tax accruals, retrieval & review of property tax bills, and processing of property tax accruals.
Assist with unclaimed property reporting and analysis.
Reconciliation of select general ledger accounts including sales and use tax, property tax, and unclaimed property liabilities.
Review of use tax accruals for CIP.
Assist with tax audits.
Assist with organization & maintenance of all tax records.
Assist with tax notices and exemption certificates.
Provide support as needed to other members of the Tax Department.
Provide support for other special tax/financial projects as assigned.

•

Qualifications

BS in Accounting, Finance or Business with one to three years' experience.
Strong accounting, analytical, and research skills.
Excellent written and oral communication skills.
Self-motivated with the ability to multi-task.
Ability to thrive in a team environment as well as work independently.
Detail oriented with ability to meet internal & external deadlines.
Inter *** te to advanced Excel skills.
Dynamics 365 general ledger experience a plus
CPA certification a plus

This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.

1/18

Director

Irving, TX Details

Full Time

10/15

Senior. Director, Nextgen Technology & Engineering

Irving, TX Details

Full Time

Job Requirements: Must be local to location (or willing to work as a local).

Nexstar is a leader in the market transition to the newest broadcast standard, ATSC 3.0, which is being launched under the consumer name Nextgen TV. Beyond transitioning to support its broadcasting business, focused on Nextgen TV efforts, Nexstar is leveraging the ATSC3.0 standard and related investment to power the growing business opportunity of wireless data transmission. This role will serve as a key technical and business leader in this transition for Nexstar and in its related commercial initiatives.

Key responsibilities:

Support Nexstar's ATSC3.0 Nextgen TV and data transmission initiatives.
Support verification and validation testing of receivers and broadcast technologies.
Develop requirements and acceptance plans for qualifying software and station equipment.
Install, configure, test, and maintain operating systems, application software, virtual machines, and management tools to keep lab servers/ broadcast air chains up to date.
Manage all technical aspects of the existing datacasting-enabling technology partner set, ranging from relationship ownership to vetting of hardware, software and professional services.
Serve as liaison *** ween technology partner set and internal Nexstar local broadcast station technical resources to ensure efficient Nextgen TV rollout and ongoing support and coordination.
Optimize and architect datacasting enabling technical solution stack.
Be a technical voice for Nexstar's initiatives internally and externally at conferences, trade shows, with press, etc., to help drive awareness for Nexstar mission and activities.
Support ATSC3.0 business development activities, providing technical details and confirmation during customer opportunity development and helping with architecting customer/use-case specific solutions.
Contribute to Nextgen TV and datacasting product and solution development.
Explore and recommend emerging technologies (e.g. software defined radio, proprietary protocol development, etc.) that strengthen Nexstar's Nextgen TV and datacasting business efforts.

Qualifications:

BS degree or equivalent experience
5-10 years of hands-on experience with the broadcast air chain
Understanding of the ATSC3.0 standard, its specifics, potential uses, etc.
Strong RF engineering skills and familiarity with coverage modeling techniques and tools
Ability to bridge *** ween IT and broadcast technology.
Experience with public cloud providers, preferably with AWS.
Familiarity with microservices architecture and distributed systems.
Strong troubleshooting and debugging skills.
Deep knowledge of HEVC, AVC, MPEG-2, Dash, HLS and HDR.
Experience with video streaming technology (e.g., MPEG Dash, HLS, MSS and RTSP).
Excellent communication and organizational skills.

This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.