- Job Requirements: Must be local to location (or willing to work as a local).
Job Summary:
Join the *** Central Team as a Travel Trade Reservation Sales Agent!
We create a magical experience for our Guests, Travel Agents and their clients before they arrive for their *** World® Resort vacation! The *** Travel Trade Sales Agent position is a large volume inbound contact center role which uses sales techniques and provides services to help Guests and Travel Agents plan upcoming vacations.
Located in Tampa FL, this is an hourly position with an incentive program based on performance, conversion rates, and average handling time metrics. We also attend a paid training class where you will participate in multiple performance and knowledge assessments. The operating hours of *** Central in Tampa, FL are Sunday through Saturday, 6:45 a.m. to 11:30 p.m.
The starting pay rate for this position is $17.85 per hour. Travel Trade Reservations Sales Agents will have the ability to earn performance incentives ranging from an average of $1.92 to $7.50 per hour.
Responsibilities:
Basic Qualifications:
Preferred Qualifications:
Additional Information:
*** and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.[Please reply using Staff Me Up] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
*** is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. *** champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
****ORD: ****asting, WDW Casting, Reservations, CallCenter
About *** World Resort:
Since opening in 1971, *** World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a *** vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic *** tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, *** World Resort cast members bring *** magic to life through unmatched attention to detail and superior guest service.
About *** :
*** , together with its subsidiaries and affiliates, is a leading diversified international family entertainment and *** enterprise that includes three core business segments: *** Entertainment, *** , and *** Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, *** proudly continues its legacy of creating world-class stories and experiences for every member of the family. *** 's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with *** Destinations, LLC , which is part of a business we call *** World Resort .
*** Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. *** champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
Join the *** Central Team as a Travel Trade Reservation Sales Agent!
We create a magical experience for our Guests, Travel Agents and their clients before they arrive for their *** World® Resort vacation! The *** Travel Trade Sales Agent position is a large volume inbound contact center role which uses sales techniques and provides services to help Guests and Travel Agents plan upcoming vacations.
Located in Tampa FL, this is an hourly position with an incentive program based on performance, conversion rates, and average handling time metrics. We also attend a paid training class where you will participate in multiple performance and knowledge assessments. The operating hours of *** Central in Tampa, FL are Sunday through Saturday, 6:45 a.m. to 11:30 p.m.
The starting pay rate for this position is $17.85 per hour. Travel Trade Reservations Sales Agents will have the ability to earn performance incentives ranging from an average of $1.92 to $7.50 per hour.
Responsibilities:
- Providing direction and recommendations to Travel Agents and Guests so that they can have the magical vacation experience that they envision. You will provide comprehensive information about The *** World Resort using numerous software applications during this process
- Providing Guest Ser *** in each interaction and use de-escalation skills when problems arise and help Travel Agents, Guests and Cast Members find the best solutions
- Building and being an excellent partner with Travel Agents, Guests and Cast Members from all lines of business to provide excellent service
- Find solutions to Travel Agents and Guests' requests to enhance their vacation experience
- Meet or exceed required departmental metric expectations, including efficiency goals
- Maintain discretion and Guest confidentiality
- Complete all required Company trainings and compliance courses as assigned
- Flexible with work schedule, including overtime, weekends and holidays
Basic Qualifications:
- One (1) year of sales proficiency in a Ser *** environment
- Capacity to handle co *** ict resolution and use good judgment when making decisions through a balance of integrity and partner resourcing
- Written, verbal and interpersonal communications skills Grammar Proficiency and professional email etiquette
- Computer proficiency within a Microsoft Windows environment while navigating *** ween multiple and concurrent computer applications with multiple monitor workstations
- Adaptability to the fluctuating needs of our operations
- Knowledge of *** Products
Preferred Qualifications:
- Bilingual
- Three (3) years of Travel Agency or Contact Center experience
- Sales and closing skills with the ability to overcome objections
Additional Information:
*** and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.[Please reply using Staff Me Up] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
*** is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. *** champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
****ORD: ****asting, WDW Casting, Reservations, CallCenter
About *** World Resort:
Since opening in 1971, *** World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a *** vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic *** tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, *** World Resort cast members bring *** magic to life through unmatched attention to detail and superior guest service.
About *** :
*** , together with its subsidiaries and affiliates, is a leading diversified international family entertainment and *** enterprise that includes three core business segments: *** Entertainment, *** , and *** Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, *** proudly continues its legacy of creating world-class stories and experiences for every member of the family. *** 's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with *** Destinations, LLC , which is part of a business we call *** World Resort .
*** Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. *** champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.