The Information Technology (IT) Administrator is a generalist position devoted to all aspects of system set-up, computer set-up, installation, troubleshooting, service, upgrades, and maintenance. The position can also include handling how computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as RF scanners, tablets, and smartphones.
Requirements & Skills :
- Maintain and troubleshoot devices and systems, hardware, and software
- Document system performance, bugs, debugging, and program requirements
- Follow maintenance protocols to ensure systems are secure and ready for users
- Field incoming help requests from end users via both telephone and work orders in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Build rapport and elicit problem details from end users and vendors
- Prioritize and schedule problems. Escalate problems (when required) to the IT Manager and/or appropriate vendor
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through the final resolution
- Apply diagnostic utilities to aid in troubleshooting
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
- Identify and learn appropriate software and hardware used and supported by the organization
- Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
- Test fixes to ensure problem has been adequately resolved
- Perform post-resolution follow-ups to help requests
- Develop help sheets and knowledge base articles for end users
- Perform related duties consistent with the scope and intent of the position
Requirements & Skills :
- Knowledge of basic to inter *** te computer hardware
- Knowledge of the Open Systems Interconnection (OSI) Model
- Experience with desktop operating systems including Windows 7, Ubuntu Linux, and Mac OS
- Experience with database systems (SQL, SAP, Oracle)
- Knowledge and experience in application support experience
- Working knowledge of a range of diagnostic utilities
- Exceptional written and oral communication skills
- Exceptional interpersonal skills with a focus on rapport-building, listening, and questioning skills
- Strong documentation skills
- Solid understanding of the organization's goals and objectives
- Ability to conduct research into a wide range of computing issues as required
- Ability to absorb and retain information quickly
- Ability to present ideas and user-friendly language
- Highly self-motivated and directed
- Keen attention to detail
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Exceptional customer ser *** orientation and focus
- Experience working in a team-oriented, collaborative environment
- Ability to utilize a telephone
- Ability to reason and answer questions
- Ability to operate various office machines
This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.