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3/9

It Service Desk Administrator, 1

RMZ, India Details

Full Time

Job Title
IT Ser *** Desk Administrator, 1

Job Description

Primary Responsibilities:

Assists domestic and international DDM customers in troubleshooting technical issues and questions related to:
- Desktop technologies such as Windows, MAC OS,
- Software tools such as Adobe Creative Cloud (CC) products
- Audio-Visual Equipment's
Ensures responsiveness and timely resolution of tickets raised
Assigns unresolved issues to the appropriate support team, for further support. Prioritizes and escalates urgent requests to the appropriate team.
Communicates with customers effectively to keep them informed and updated regarding action steps taken, while providing information regarding resolution time
Ensure all issues are properly logged, and update records and tickets as required
Manage and maintain IT inventory

Skills: Essential

Experience in troubleshooting Windows and MAC OS
Experience in troubleshooting common issues with Google workspace
Basic understanding of OKTA
Good communication skills

Skills: Good to Have

Apple Certified Support Professional (ACSP) certification

Shift Timings : EMEA or EST work shifts

It is the policy of Dotdash *** to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities.

#INDIA#

This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.

11/10

It System Administrator

Erie, PA Details

Full Time

JET 24 and *** 66 are looking for the next member of our engineering department! This position is in a fast paced, FUN environment where no two days are ever the same. Work with the market's #1 newscasts and be a part of serving our community with a multifaceted network. Come be a part of the broadcasting and newsgathering industries!

Job Description Position Summary

****/ *** 24 is seeking a talented candidate to join our Engineering Department and assume IT support that will include: telephony, AV, networking, eMail, computer workstations, printers, and various software applications.

Essential Duties & Responsibilities:

Provide IT support to station personnel.
Assists in working closely with the Chief Engineer with information technology staff and system.
Coordinates fiber connectivity, production setups, AV routing and patching audio equipment and information technology systems.
Evaluates, installs, services and maintains station equipment and information technology systems.
Works closely with Chief Engineer to implement new technologies and technical infrastructure for the station(s).
Experience with Avid, Office 365, Microsoft Office Suite; configuring and troubleshooting desktops and laptops.
Assist with building and grounds maintenance
Performs other duties as assigned.

Requirements & Skills :

Bachelor's degree preferred, Associates degree required in Information Systems, Communications, or equivalent combination of education and work-related experience.
Familiarity with Avid-related software/hardware products a plus.
Available for emergency calls after hours and on weekends
Valid driver's license required
Strong interpersonal and organizational skills.
Ability to meet deadlines, prioritize assignments, and handle multiple tasks simultaneously.
Ability to work extended hours, as needed.
Minimum two years' experience with Information Technology in a television broadcasting environment a plus.
Minimum 2 years of Windows desktop management, and administration including Win 7, 8 and 10.
Minimum of 2years of Windows server administration including 2008 and 2012.
Basic network troubleshooting with cisco and /or juniper equipment.
Basic understanding of Linux

This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.