Job Summary:
As the Senior Food & Beverage Guest Experience Manager you will lead Stage Management of our accomplished Cast in high-volume multi restaurant complex in hotels and mentor fellow Guest Experience Managers. You will ensure efficient and safe operations, create an immersive Guest experience, increase Cast engagement and safeguard our brand. You will aim to provide outstanding Guest ser *** standards; recognize/coaches Cast behaviors; and manage the business through Important Goals while maintaining connection to the rich history and heritage of our *** Hotels.
You will report to: The Area Manager.
You Will:
Our Benefits: *** offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only *** can provide. Learn more about our benefits and perks at ***
About Us:
*** , together with our subsidiaries and affiliates, is a diversified international family entertainment and *** enterprise with the following business segments: *** networks, parks and resorts, studio entertainment, consumer products and interactive *** . From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, *** proudly continues its legacy of creating world-class stories and experiences for every member of the family. *** 's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
*** Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. *** fosters a culture where ideas and decisions from all people help us grow, innovate, and create.
Benefits and Perks: *** offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only *** can provide. Learn more about our benefits and perks at jobs. *** careers.com/benefits
#DPEP_ ***
The hiring range for this position is $64,480.00 to $77,550.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About *** land Resort:
When *** opened *** land on July 17, 1955, he said he hoped it would be "a source of joy and inspiration to all the world." Since then, the *** land Resort has welcomed more than 800 million guests, expanding to become an approximately 500- acre, multifaceted, world-class family resort destination, complete with two renowned *** theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown *** District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and *** land Resort cast members play an integral part in bringing that *** magic to life for thousands of guests every day.
About *** :
*** , together with its subsidiaries and affiliates, is a leading diversified international family entertainment and *** enterprise with the following business segments: *** Entertainment, *** , *** Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, *** proudly continues its legacy of creating world-class stories and experiences for every member of the family. *** 's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with *** Parks and Resorts U.S., Inc. , which is part of a business we call *** land Resort .
*** Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. *** fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
As the Senior Food & Beverage Guest Experience Manager you will lead Stage Management of our accomplished Cast in high-volume multi restaurant complex in hotels and mentor fellow Guest Experience Managers. You will ensure efficient and safe operations, create an immersive Guest experience, increase Cast engagement and safeguard our brand. You will aim to provide outstanding Guest ser *** standards; recognize/coaches Cast behaviors; and manage the business through Important Goals while maintaining connection to the rich history and heritage of our *** Hotels.
You will report to: The Area Manager.
You Will:
- Work in the operation daily, which includes working with guests and cast members and resolving any issues.
- Recognize cast members and hold them accountable for delivering excellence with the Five Keys in safety, courtesy, inclusion, show and efficiency. Be a teacher and developer, take a sincere interest in the Cast and be vested in their success.
- Guest Ser *** Focused that can yield results to help achieve a Forbes Rated Property.
- Advocate for change, inclusion, innovation, and continuous improvement.
- Partner and collaborate with other leadership teams due to shared Cast base.
- Be a functional / subject matter expert of the operation.
- Participate in departmental meetings and communicate relevant information to cast members.
- Participate and provide operational perspective in project planning and LOB departmental meetings.
- Make balanced daily operational decisions that benefit guests, cast members and the demands of the business.
- Manage daily staffing levels based on demand and provide daily results.
- Support local projects and monitor any potential impacts to the guest and cast experience.
- Implement Resort projects relating to cost control and other food & beverage programs.
- Support change, taking calculated risks to integrate processes, removing barriers and aligning performance goals of the hourly Cast.
- 6+ Years of experience in a leadership role within Food & Beverage.
- Demonstrated co *** ict resolution and problem-solving skills.
- Understand how to read a P&L to improve greater revenue.
- Experience with multiple styles of ser *** such as Quick Service, Table Service, Concierge, Bar/Lounge, & Pool/Cabanas.
- Beverage/ Bar background.
- Demonstrated operational guest ser *** experience and guest ser *** skills.
- Proficient in basic computer functions necessary to operate in a Windows environment.
- Understand the impact of financial aspects of an operation (i.e., operating budget, revenue, labor, inventory systems, costs, etc.) as it relates to the Main Business Indicators.
- Flexible work schedule, including weekends, variable shifts and holidays.
- Understand scope beyond im *** te area - will partner with other hotel departments including Signature Dining, Banquets, Housekeeping, Front Desk, Bell & Valet, Spa, Engineering, Stores, etc.
- Experience managing multiple locations at one time.
- Food Cost Control.
- High-level Guest Service.
- Team Development.
- Prior experience leading in a union environment.
- High School diploma or equivalent
Our Benefits: *** offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only *** can provide. Learn more about our benefits and perks at ***
About Us:
*** , together with our subsidiaries and affiliates, is a diversified international family entertainment and *** enterprise with the following business segments: *** networks, parks and resorts, studio entertainment, consumer products and interactive *** . From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, *** proudly continues its legacy of creating world-class stories and experiences for every member of the family. *** 's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
*** Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. *** fosters a culture where ideas and decisions from all people help us grow, innovate, and create.
Benefits and Perks: *** offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only *** can provide. Learn more about our benefits and perks at jobs. *** careers.com/benefits
#DPEP_ ***
The hiring range for this position is $64,480.00 to $77,550.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About *** land Resort:
When *** opened *** land on July 17, 1955, he said he hoped it would be "a source of joy and inspiration to all the world." Since then, the *** land Resort has welcomed more than 800 million guests, expanding to become an approximately 500- acre, multifaceted, world-class family resort destination, complete with two renowned *** theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown *** District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and *** land Resort cast members play an integral part in bringing that *** magic to life for thousands of guests every day.
About *** :
*** , together with its subsidiaries and affiliates, is a leading diversified international family entertainment and *** enterprise with the following business segments: *** Entertainment, *** , *** Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, *** proudly continues its legacy of creating world-class stories and experiences for every member of the family. *** 's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with *** Parks and Resorts U.S., Inc. , which is part of a business we call *** land Resort .
*** Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. *** fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.