Job Summary:About the Role & Team *** 's Direct to Consumer team oversees the *** and *** + streaming businesses within *** Entertainment helping to bring *** 's best-in-class storytelling to fans and families everywhere.
*** 's Technical Account Management (TAM) team within *** 's Direct to Consumer (DTC) organization are thought and innovation leaders in collaborating with partners across *** +, *** +, and Star+. We are strategic leaders in fostering positive relationships to support *** Streaming's product and technology initiatives across global distribution partners such as top mobile, connected device, consumer electronics, consumer electronics, operators (telco's wireless, pay, MVPD's), and other distribution partners.
Reporting to the Director, Technical Account Management, we are currently seeking a Sr. Technical Account Manager to join the TAM team. The Sr. Technical Account Manager (TAM) coordinates all technical aspects of *** 's partnership with distributors, by collaborating with business development teams to onboard partners, promote the product offering, and develop and implement platform features to support distribution strategies.
What You Will DoThe Sr. TAM bridges the gap *** ween business, product, and technology by overseeing technical relationships with *** 's internal and external partners. They will serve as a liaison and main contact for distribution partners and our technical and product teams, and will lead integrations, conduct technical due diligence on new platforms, and shape partners' future roadmaps.
In this role, regional and global responsibilities often entail collaborating with partners and internal teams in various time zones. A proficient TAM should be adept at working with geographically dispersed teams and may need to travel within the US and internationally. Particularly for this role - this TAM will work with our regional TV (MVPD) and operator (telco, broadband, and mobile) partners in the LATAM regions.
The ideal candidate will possess a deep passion and extensive expertise in digital *** and video streaming solutions, is proficient in leading cross-functional teams in intricate technology integration projects and has familiarity with application development across diverse platforms. Equally crucial is a proven history of developing positive relationships with external third parties and internal *** product, technology, business, and executive stakeholders.
Responsibilities include:- Support TAM Director in owning the day-to-day relationships with third party partners ensuring delivery of successful integrations and platform launches.
- Establish positive and strong relationships with global distribution partners to identify new capabilities, features, and requirements to provide implementation recommendations to internal business, product, and technology teams.
- Educate and advocate persuasively for DTC product and technology interests to third-party distribution partners.
- Lead requirements identification and technical integrations with third party distribution partners vital to align with business objectives.
- Collaborate with internal product and technology collaborators to identify challenges and blocking issues that require resolution with third party partners.
- Collaborate with internal legal, sales, and business development teams to drive distribution deals to support product and technology goals.
Required Qualifications & Skills: - Minimum of 5+ years of experience in a technical or product account management role.
- Spanish or Portuguese proficiency.
- Vast experience in orchestrating complex end-to-end technology integration launches for digital *** and streaming video (live and VOD) solutions.
- Detailed understanding of live and VOD streaming video solutions for OTT and Direct to Consumer services.
- Deep understanding of streaming *** consumer electronics (CE) devices and platforms (e.g., web, mobile, connected devices, living room devices, set top boxes, etc.).
- Experience working with third party consumer electronics (CE) partners, technology partners (SoC, middleware, STB OEMs, etc.), and platform distribution partners.
- Experience in video streaming technology (video playback, encoding, packaging, DRM, CDN, etc.)
- Outstanding customer relationship and account management skills, including the ability to i *** uence and advocate for *** Streaming's product and technology initiatives, as well as uncovering implementation requirements.
- Strong communication skills demonstrated through effective verbal, written, and interpersonal abilities, including translating complex technology requirements into business impacts and *** versa.
- Strong attention to detail and analytical ability to investigate complex challenges, determine solutions, and provide recommendations to product, technology, business, and executive stakeholders.
- Ability to uncover the true business objectives and technology requirements to drive towards successful launches with each distribution partner.
- Ability to travel domestically and internationally.
Preferred Qualifications - Experience working for or with regional or local MVPDs, Pay TV/IPTV providers and/or telcos preferred.
- Experience utilizing Google Suite (Sheets, Slides, Docs, etc.) is a plus.
Required Education - Bachelor's degree in engineering, computer science, or equivalent years of technical experience within product, *** , video streaming, or related field.
The hiring range for this position in Glendale, CA is $124,000.00 to $166,000.00 per year, and in San Francisco, CA is $135,800.00 to $182,000.00 per year, and in New York, NY is $129,900.00 to $174,100.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About *** Direct to Consumer: *** 's Direct to Consumer team oversees the *** and *** + streaming businesses within *** Entertainment helping to bring *** 's best-in-class storytelling to fans and families everywhere.
About *** : *** , together with its subsidiaries and affiliates, is a leading diversified international family entertainment and *** enterprise with the following business segments: *** Entertainment, *** , *** Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, *** proudly continues its legacy of creating world-class stories and experiences for every member of the family. *** 's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with *** Streaming Services LLC , which is part of a business we call *** Direct to Consumer .
*** Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. *** fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.