Josh Karnes

● Schedule city tours, book restaurant reservations, and provide directions while anticipating guest needs and personalizing service ● Use reservation software to book/cancel reservations, monitor room availability, input/retrieve guest information, and process requests ● Use telephone switchboard to relay incoming and outgoing calls ● Responsible for daily accounting and recording of a $500 cash bank ● Train incoming staff on all policies and procedures

● Organized, confirmed, processed, and conducted up to 150 guest check-ins/outs per day ● Managed all reservations, requests, changes, and cancellations while addressing service needs ● Answered telephones using professional language; responded to heavy call volume; relayed messages ● Responsible for daily accounting and recording of up to $4000 cash ● Secured, organized and maintained all files and records in accordance with confidentiality procedures ● Received 2 service excellence awards based on guest feedback

Operated professional studio camera during live games for video board and milb.com

Provided on-location support shooting lecture series for the Presidio Institute

● Filmed youth entertainment programs for screening in the Walt Disney theater ● Supervised counselors and responsible for ensuring activities ran on time ● Instructed counselors as floor managers, desk anchors, and new hire trainees ● Operated phone and processed all check ins and outs

● Provided on-location support for Travel Channel shooting Ghost Adventures ● Assisted DP shooting reenactments and B-roll footage ● Personal driver for Producer

● Shot performances of live-theater productions using Sony DSR-500 ● Operated Sony DCR-VX2100 camera during weekly live messages for web upload ● Assisted in set up/tear down of equipment

● Shot, edited and created professional DVD using Sony DCR-VX2100 camcorder and Adobe Premiere