Highly accomplished and results-oriented Operations Manager with fourteen years’ experience supplying thorough, organized support to senior executives. Continuously goes above and beyond and take on multiple projects at once.


1/17 – Current

Operations Manager – Development Studios Inc.

1/17 – Current

• Developed standard operating procedures for all employees and vendors. • Direct all production, manufacturing, compliance, and quality related process from the point of vendor allocation to delivery. • Collaborate with department leads to ensure that all services/tasks performed are aligned with company objectives. • Source vendors/suppliers while negotiating cost, payment terms, and contracts. • Established and maintained 4 new vendor partnerships. • Reduced average contract expenses by 22% through aggressive negotiations with vendors. • Interview, recruit, and hire qualified candidates for vacant and new positions. • Monitor budgets and expenditures to include preparing of special reports as needed. • • • •Works closely with Accounting Department on invoicing and billing; along with capital expenditures and capital project requests. • Manage inventory and ordering materials • Leveraged advanced skills and training to support operational needs from teams.

4/13 – Current

Production Manager Modcloth Inc.

Corporate Details
4/13 – Current

• Lead a team of 5 owning all sourcing, product development, and production activities for private label women’s woven and knit apparel representing $2.5M at retail. • Established and guided an apparel sourcing strategy, resulting in on-time deliveries of product to DC by more than 70% Y.O.Y. • Oversee and review vendor matrix with costing and production capacity portfolio. • Manage the completion of orders through production with a strong focus on quality control and effective problem solving in a deadline driven E-Commerce environment. • Developed and implemented a 4-season calendar, enabled an efficient late style-add process, and reduced the overall calendar by 6 weeks from the initial calendar. • Partner with buying and merchandising teams to monitor inventory and identify opportunity to maximize sales based on trends and consumer demand. • Maintain and update internal tracking tools with a focus on data accuracy and a high level of organization. • Liaison between all vendors, factories, design, buying, planning, product launch, accounting, and fulfillment center teams regarding purchase order, production, and shipping timelines. • Developed a new chase procedure that eliminates over-development and ensures all chase styles are backed by a business need. • Troubleshoot any issues concerning production, quality control, and processing vendor invoices and payments. • Perform high-level cost negotiations to attain profitability and ensure margins goals are achieved. • Travel overseas to manufacturing facilities to build relationships, monitor production/quality, and ensure vendors are complying to company Code of Conduct. • Collaborate with accounting team to ensure invoices are paid, chargebacks/credits are applied (as needed) all in a timely manner with appropriate supporting documentation. • Created an S.O.P manual to formulate and implement policies and procedures to ensure a smooth supply chain process amongst all vendors. • Established an efficient, thriving, fun work environment for direct reports to enhance the company culture.

1/09 – Current

Production Manager – Topson Downs of California

1/09 – Current

• Manage mass volumes from development to production for Macy’s division (Material Girl Collection, Hello Kitty, American Rag, Bar III); including Knit/Wovens/Denim/Sweaters. • Production Planning and manage WIP’s. • Oversee seasonal line developments and assist with merchandising. • Key contributor to the successful launch of Material Girt Collection; exceeded margin goal by 3% and achieved 92% on time deliveries. • Managed production team of four, trained and developed staff to advance their performance within the team • Monitor Sales and Inventory reports, working with customer/merchandiser to chase into best selling styles to maximize selling and capture consumer response. • Plan strategies for merchandise flow based on shipping dates, seasonal/fiscal calendars, and open to buy awareness. • Negotiate costing for CMT, Full Packages, and Fabric orders. • Schedule weekly meetings to review Product Development, WIP, and T&A Calendars to assure deliveries are met. • Oversee quality assurance, fabric/garments testing and inspections. • Coordinate import/domestic shipments with warehouse department. • Collaborate with Design on product specifications used for sampling, costing and production. • Work closely with customer’s on approval comments of PP and TOP samples, ensuring customer satisfaction while maintaining on time deliveries. • Daily communications between vendors and customer’s for continuous follow ups on production and merchandise flow. • Provide support to Sales team during key customer meetings.


Would you like to write a recommendation for Shenae? Write a Recommendation »


Class of '11

The Fashion Institute of Design & Merchandising

B.S. Degree in Business Management
Class of '04

The Fashion Institute of Design & Merchandising

A.A Degree in Merchandise Product Development


  • Account Executive
  • Analytical
  • Build vendor relationships
  • Excellent time management skills
  • Exceptional interpersonal communication
  • Goal-oriented
  • Great at multi-tasking
  • Leadership
  • Mac
  • Microsoft Office
  • Organized
  • PC
  • Problem Solver
  • Process Oriented
  • Product Development
  • Product Launch
  • Project Management
  • Strategic Thinker