Job Summary: Job Overview The Operating Participants & Real Estate team is composed of 20+ professionals located in Orlando at the *** World Resort (WDW) and Anaheim at the *** land Resort (DLR) and is responsible for the strategy, tenanting and oversight of third parties that operate on our resort property land as tenants, including retailers, restaurants, hotels and ser *** providers . It also identifies and executes strategic real estate transactions in and around WDW property . Overall, the Operating Participants team manages over 2 00 accounts that deliver operating income contribution to the sites . From a strategic perspective, the Operating Participants team endeavors to leverage third-party brand strength and operational expertise to expand the diversity of complementary offerings at our Resorts, driving length of stay, capturing broader guest demographics on property and generating incremental guest visits from local residents.
We are seeking an inspiring Regional Director, Operating Participants - Account Management with experience developing deals and managing contractual relationships to support the WDW team. Reporting to the Director, Operating Participants - Account Management, this role is based in Orlando.
Responsibilities LEASE MANAGEMENT: Partner with stakeholders to develop overall negotiation and deal term strategy for retail, restaurant, hotel and entertainment leases . In addition, this role will be expected to negotiate side agreements; support forecasting and budgeting tenant revenues and new project expenses; and partner with numerous internal organizations ( i.e. Legal, Operations, Line of Businesses, *** Imagineering, Consumer Insights, Finance, etc.). Lead Operating Participant concept pitch and design review meetings track progress, prepare mitigation and contingency plans and identify any applicable risks to *** stakeholders .
NEW BUSINESS DEVELOPMENT: As needed, negotiate complex contracts with new or existing Operating Participants.
ACCOUNT MANAGEMENT: Ensure compliance with negotiated contracts with third party operators, partnering with key *** teams such as Operations, Facilities, *** Imagineering, Legal, Finance, Corporate Alliances, etc. Ensure adherence to *** standards; act as owner's representative on new projects; assist with development and implementation of global qualitative measures and processes. Understand business unit goals, initiatives, scope of operations and current issues.
GUEST/CLIENT SATISFACTION: Nurture business relationships across WDW, and with segment partners, and TWDC partners; develop, drive and manage non-RD&E Operating Participants; provide guidance and support to *** operational leadership and LOB/functional key stakeholders.
CAST EXCELLENCE/DEPARTMENT: Oversee and maintain the development of departmental operating guidelines, policies and procedures; build alliances with key stakeholders at all levels of the organization to articulate an understanding of the Operating Participant business.
Basic Qualifications - 5+ years progressive leadership experience in relevant businesses
- 3+ years contracting, negotiating and business development experience
- Strong track record in fact-based negotiations or equivalent contract experience
- Strong negotiation skills, specifically negotiation of lease agreement deal terms for new leases or renewal of existing lease agreements
- Proven ability to establish relationships, trust and credibility internally and externally
- Experience in the commercial real estate industry working on retail or restaurant projects
- Ability to analyze deal terms to create a financial model of the agreement and understand practical implications of executing each of the terms: develop formal negotiation plans with talking points for each negotiation session; work interactively with legal resources and business unit stakeholders throughout the negotiation process and document final agreement with a package of a signed contact, financial model and preliminary execution plan to communicate with business unit stakeholders
- Proven leadership experience and ability to motivate and inspire cast members
- Skilled verbal and written communication skills with proven ability to facilitate challenging discussions in a professional manner
- Solid financial acumen; ability to manage/forecast business trends; understanding of financial statements (P&L, Cash Flow)
- Unquestioned ethics, transparency and integrity
Preferred Qualifications Experience working on retail or restaurant projects
Required Education Bachelor's degree in business related field or equivalent
Preferred Education Master's Degree in business related field or equivalent
About *** Experiences: *** Experiences brings the magic of *** stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. *** shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, *** 's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and *** store locations around the world and on the web.
About *** : *** , together with its subsidiaries and affiliates, is a leading diversified international family entertainment and *** enterprise that includes three core business segments: *** Entertainment, *** , and *** Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, *** proudly continues its legacy of creating world-class stories and experiences for every member of the family. *** 's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with *** Parks and Resorts U.S., Inc. , which is part of a business we call *** Experiences .
*** Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. *** fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.