Job Summary: At *** , we're storytellers, making the impossible, possible. We deliver unparalleled creative content to audiences around the world. We do this through cutting-edge technology and by pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and *** networks. We are a group of creative problem-solvers and collaborators, who aren't afraid of the unknown. We love to learn, and we ask smart questions in order to devise viable, revenue-driving solutions in this fast-paced, dynamic environment.
About the Role & Team *** Advertising drives the advertising revenue across platforms for the entire *** portfolio - including *** , *** , *** , Freeform, FX, National Geographic, *** Channels Worldwide, and more. The Sales Enablement teams missions is to provide a unified client ser *** experience with ease and automation to drive revenue more effectively . Our Portfolio Support team provides Tier One support, Learning and Communications across the many systems that are used by *** Advertising portfolio. A successful candidate understands the advertising industry; is support focused, a driven self-starter with strong training and communication skills, and understands the Salesforce platform, addressable and linear business processes. The Manager, Portfolio Support, will partner with the Portfolio Management team, Ad Platforms, and other Sales Enablement team members to ensure successful support, training and communication related to the *** Adverting tool set. The individual will report to the Director, Portfolio Support, Sales Enablement.
What You Will Do- Oversee tier one support, training, and communications for all our CRM, Addressable and Linear tools utilized by *** Advertising
- Develop a deep understanding of the current platforms used by *** Advertising to successfully support the applications
- Establish trust as the go-to partner for all users across Linear, Addressable and CRM workstreams
- Oversee ownership of user support requests submitted via the designated support SLACK channel
- Support the Investigation of reported user issues to pinpoint their root causes and propose potential solutions
- Escalate system glitches and bugs to the appropriate technology resources
- Champion best practices and capabilities to enhance the user experience within the application
- Collaborate with the Portfolio Management as well as Audience and Automation teams to stay current on Roadmap features and functionality
- Analyze user adoption trends and offer feedback to the Portfolio Management team for necessary improvements
- Responsible for developing the communication plan for issues, escalations, releases, events as well as other key initiatives
- Engage in cross training with peers on Linear, Addressable, and other platforms as required
- Leverage analytics to support training and product needs, sharing these insights to Portfolio Management for backlog prioritization
- Enhance and streamline communication to sales teams regarding new releases, updates, and issues in collaboration with counterparts and leadership, ensuring consistent messaging to the user community
- Organize feedback sessions with user community to continuously enhance training and support of the application
- Develop materials and tools essential for onboarding new users and existing users, fostering enthusiasm for system training and the tool
- Strategically plan and schedule training sessions in coordination across the Sales Enablement team
- Develop training methodology and identify learning tools that be used to support the Ad Sales organization
- Oversee creation of training materials in a concise and learner friendly manner for all system
- Serve as the primary trainer for the CRM, Addressable and Linear tool sets
- Develop training methodology, materials, take the lead training users and provide excitement around the various systems
- Responsible for creating the plan and facilitation of sending out Communications related to releases, issues and updates based on system
- Manage Associate Managers - Portfolio Support
Required Qualifications & Skills- 5+ years of experience in Linear & Addressable Advertising Operations, Sales Enablement or Business Intelligence
- A solid understanding Sales business and *** markets/business models
- Prior experience integrating internal work and resources with outside vendors/partners
- Proven track record of managing business needs against technology requirements
- Demonstrated ability to take concepts from definition to development and launch
- Experience with managing enterprise software, infrastructure services and/or software as a ser *** offerings
- Experience creating product roadmaps, MRDs, PRDs and written product evaluations
- Ability to anticipate, identify and articulate the impact of emerging industry trends on the business
- Experience working in a large enterprise, while also knowing how to be a very hands-on manager and sole contributor
- Exceptional written, verbal, interpersonal and problem-solving communication skills
- Experience working with cross functional teams in matrix environment
- Excellent relationship management and negotiating skills
Preferred Qualifications- Experience in a product management, vendor management or planning role is preferred
- Thorough understanding of Linear and digital advertising and related technologies; Wide Orbit, OnAir, Blue Yonder, AdVisor, Operative, Google Ad Manager and/or Salesforce.com systems integration and/or implementation experience a plus
- Passion for understanding and serving the unique *** community
Preferred Education: Degree in Business Management, Product Development, Computer Science or related field; MBA or equivalent a plus.
# *** Advertising
The hiring range for this position in New York is $126,000 - $157,400 per year, and in Los Angeles, CA is $123,000 - $150,200 per year and in Seattle, WA, is $126,000 - $157,400 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About *** Advertising: *** Advertising is responsible for advertising sales and integrated marketing for *** 's entertainment and sports offerings through linear, digital, social, audio and ad-supported streaming businesses. This includes *** , *** , *** +, *** Channels Worldwide, *** Digital, *** Networks, *** +, Freeform, FX, National Geographic, *** , and its eight *** -owned local stations.
About *** : *** , together with its subsidiaries and affiliates, is a leading diversified international family entertainment and *** enterprise that includes three core business segments: *** Entertainment, *** , and *** Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, *** proudly continues its legacy of creating world-class stories and experiences for every member of the family. *** 's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with *** Advertising Sales, LLC , which is part of a business we call *** Advertising .
*** Advertising Sales, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. *** fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.