Chris Furman

• Responsible for all HR matters including interviewing, hiring, training, coaching/counseling and performance appraisals. • Supervise operations to ensure superior guest service is delivered • Coordinate, direct and manage the hotel operation to achieve ultimate guest satisfaction and profitability while protecting the financial assets of the business and maintaining standards. • Work directly with the General Manager to manage all activities of the property including employee relations, maintenance, sales, and profit/loss controls. . • Execute goal setting, motivation/discipline of employees, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals. • Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control). • Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness

• Major focus on customer service, increased customer satisfaction by 70% • Implemented many new policies and procedures to improve the quality and service of all facets of the operation • Developed and executed sales budget at 98% • Prepared quarterly and annual revenue, training, marketing , and sales budgets • Implemented regular meetings between ownership & staff to aid in communication • Coached hotel staff regarding group businesses and negotiated accounts • Participated in numerous trade shows & business expos to help cultivate new and retain current business • Doubled revenue and reduced costs by more than 40%

.• Monitored guest satisfaction processes, and responded to guest concerns, and inquiries with a 97% satisfaction rate. • Coordinated schedules, payroll and expenses to meet budget allotment. • Trained employees on all property initiatives, with extreme focus on customer service encounters • Ensured that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards. • Coached regular monthly meetings with members of the Front Office and Management teams to address current initiatives, projects and long term goals. • Maintained revenue management and rooms forecasting • Handled all sales leads and all group sales, focusing on maintaining current accounts • Trained, recruited, hired, and retained staff • Implemented and coordinated monthly training initiatives to foster development and cross training with other departments. • Coached, developed and ensured compliance of employees through quarterly review and evaluation