ELIZABETH HAUGER

Provided customer service to the 140,000 people attending the festival by helping them purchase, pick-up or attach pre-purchased wristbands, primarily dealing with VIP customers. Troubleshooting wristband errors by understanding and knowing the RFID technology.

Worked with VIP Operations to perform customer service for 57 admirals, 218 super VIP and 1,430 VIP customers. Rotated between the two viewing areas of two main stages to monitor and manage the rules/restrictions, making sure to communicate with security the knowledge of wristbands allowed in the specific viewing areas.

Drove members of the Avett Brothers to venue site from their hotel 15 minutes away. Assisted 24 Porterhouse team members by running errands needed throughout the day for Art Prize.

Monitored and supervised ten volunteers in the process of attaching festival wristbands and scanning them correctly into the VIP Gate entrance. Provided customer service to the 400 VIP customers when entering the festival by greeting them Performed problem-solving techniques when wristband issues occurred with the RFID technology.

Provided customer service to over 800 crew members by them scanning in for meals using RFID technology and FileMaker Pro. Demonstrated independence when problem solving issues that occurred within the FileMaker Pro system. Performed effectively and efficiently under stress in an ever-changing environment.

Drove six Goldenvoice executives and six Goldenvoice staff members to and from the festival site when needed. Engaged in professional conversation to keep company members entertained during rides.

Assisted the sales team, booked artist for VIP stage at Klipsh Music Center, assisted in the decoration/planning of VIP Kickoff Party, communicated with current venue PSS clients, and provided customer service. Gained a social presence for the Premium Seat Sales Indy team by gaining 50 followers on Twitter, Increased PSS Facebook page “likes” by 30 people, and increased Instagram awareness.

Coordinated and executed VIP Operations for six events. Provided assistance on Artist Hospitality, including reading artist riders and purchasing items on the list. Provided Artist Transportation to and from the venue when needed at events. Prepared emails and newsletters promoting events, while handling daily social media for two Facebook pages within the company. Independently planned and executed the Traverse City Waterman Paddleboard event by recruiting and coordinating over 50 sponsors.