Sergio Anthony

• Manage 30-50 company accounts monthly. • Experienced in determining what A/V equipment will lead to the successful execution of shows and events. • Partner with company representatives to create successful brand experiences for their clients. • Meet on-site company representatives and VIP to ensure they have a flawless and unforgettable experience. • Contributed over 800 thousand dollars in revenue in 2019 to the Grande Lakes PSAV team • Coordinate with the operations team before and during events to ensure the client’s needs are being met. • Provide excellent customer service, resulting in overall satisfaction on client surveys. • Proficient in researching client history with PSAV in Compass and building orders in Navigator. • Managed all exhibitor orders for trade shows in 2019. • Led a stretch assignment to create competitive A/V pricing for social events that take place on property. • Completed Request for Proposals (RFPs) for hotel partners. • Served as the liaison between hotel partners and director of sales for the PSAV team. • Reviewed and reconciled Sales Managers orders against Clients A/V specs for accuracy. • Took on stretch assignments, including coordinating small group meetings with 10 or fewer attendees.

Director Check in/ Concierge : Checked in directors and made sure they had their credentials. Took Drink orders and ensure guest had a flawless time at the event.