Theresa Planell

Consistently answer questions and work with the internal customer in order to provide the best employee experience possible. Ensure seamless partnership and efficiency with the entire leadership team. Singularly responsible for handling timecards and payroll for 200+ employees. Integral to the creation of store employees schedules each week including heavy zoning and scheduling meetings for entire store. Edit schedules to ensure consistency within the week for each employee to enhance their work and life balance. Maintain knowledge of all store vendor relationships in order to assist and cover for the Preservations and Operations Specialist.

Managed zoning and breaks for Specialists while acting as a resource on the sales floor. Handled numerous customer service issues usually surrounding customer transaction complaints, exchanges, refunds, adjustments and overrides. Completed regular and more complex sales transactions involving all forms of tender. Conducted cash drops and POS maintenance as well as opening and closing procedures. Maintained current and detailed knowledge of company policy and procedure.

Engaged customers while probing to discover their needs as well as completing sales transactions. Appointed and acted as a Specialist Mentor by attending a mentoring skills workshop and being a resource for the entire Red Zone team.

Assisted at on camera casting sessions by preparing the studio for clients, greeting actors and distributing sides, as well as keeping track of sign ins and scheduling. Assisted the Casting Directors in communicating with agents and direct talent by relaying audition information and taking subsequent confirms. Performed office tasks such as answering the phones, typing up documents, and taking inventory.

Logged and Captured tapes as well as completed several editing projects in Final Cut Pro. Performed various office tasks such as making runs, totaling petty cash envelopes, typing up documents and making reels in the online database Interdubs.