Jalissa Cruz

-Essential duties include entering ad orders into the SAP system, managing detailed productivity reports, answering gate calls, QC monthly account transactions, and resolving any billing inquiries -Identify and resolve ad production/publication errors -In order to better understand the duties and expectations of the various departments I work with on a daily basis, I previously set up a meeting with department leads to learn more about the role of Client Solutions as a whole

-Developed and maintained strong relationships with clients and station contacts across the country -Input orders through MediaLine and Videa systems, and ensured estimated rating points were met in all markets -Assisted the Account Executive in designing advertising and marketing campaigns and sales presentations

-Promoted twice within two years. Previous positions: Reservations Services Lead and Senior Reservation Specialist, where I provided customer service by resolving customer complaints and handling escalations -Analyzed and determined effective sales strategies in order to retain existing customers and capture new exhibiting companies -Assisted VIP exhibitors with their accommodations, including managing bookings and any suite or meeting space requests

-Implemented creative activities that promote artistry and exploration (e.g., Easter baskets out of paper plates, 3D artwork, photo collages, etc) -Maintained office records, set appointments, and communicated with parents daily on children’s progress -Coordinated the annual children’s graduation ceremony, where I managed the planning and execution of the event, including administrative duties and setting up and breaking down in the production phase

In charge of production materials, budget, and production team/crew.

• Assisted with content quality control and technical set up of webinar and webcast productions • Organized web-event archive and content library • Provided administrative support as needed

Began as an intern transcribing footage. Was promoted in 3 months to Research and Development Assistant, where I handled and organized all research materials for multiple projects in development. I also managed multiple social media networks for all projects