Joanne Santana

• Provided advanced document support to the Business and Legal Affairs Department by completing projects in half of the time • Created and managed spreadsheets which included status report sheets, mailing lists and other database files while adding features to data intensive projects rendering them “user friendly” • Efficiently organized and maintained legal documents making them easily accessible • Managed varying priorities while solving problems quickly and efficiently • Worked independently as well as collaboratively to meet department objectives • Handled distribution lists, research contracts, manage incoming and outgoing email correspondences allowing for seamless communications between staff and clients

 Drafted and sent client email requests  Trained employees on Outlook and Excel utilizing mail merge features  Created and maintained Excel database worksheets to track client information  Assisted with additional projects and other tasks as required

 Created, modified and formatted letters, schedules, status reports and other related critical documents utilizing advanced Microsoft Office features  Provided on-going project coordination through post production and media distribution  Initiated and finalized on-camera interviews, found locations, wrote Public Service Announcements (PSA’s) and supervised script writing thereby allowing production to operate on schedule  Coordinated archive materials such as still photos and videos, emphasizing PSA’s message and quality

 Assisted Paralegal Division in servicing official court papers  Worked independently on various Court and client projects  Recreated government forms and other legal documents made to appear as the original  Internet research of government forms, firm contact information, legal actions, and biographies

 Coordinated detailed calendars and itineraries for domestic and international travel  Maintained financial reports, reimbursement accounts and department expenses  Served as a gatekeeper for executives and attorneys by prioritizing and routing calls  Handled petty cash requests while traveling to locations outside of the firm  Organized extensive department files  Prioritized and managed the different phases of a project’s task and objective  Discreetly managed confidential information  Additional office support includes photocopying, faxing and scanning