Katherine OKeefe

Wrote and/or edited over 100 scripts explaining benefits packages and insurance plans for different major employers including Vera Wang, Lionsgate, Stanford University, Lucky Brands, City of Phoenix, Bank of America, the City of Toronto, and many more. Fast and comprehensive critical reading allowed me to turn large, complex benefits packages into digestible 5 minute informative videos. Economical and enjoyable writing style gave me the ability to make those five minute videos easily understandable to the average employee. Careful and efficient editing of my own and others work streamlined the process and saved money by preventing errors in the scripts and videos.

Social skill and genuine enjoyment of meeting people let me connect with audience members from a wide range of backgrounds for conversations and theatrical discussions, and led to high interaction rate on the Dinner Project, giving audience members the opportunity to tell us their stories. Successfully coordinated with all the Friday’s in the Grove performers using diplomacy and friendliness to create a positive and fun environment for patrons and performers, while tactfully getting feedback on the performances from the audience. Strong customer service skills with a calm, friendly manner gave me the ability to quickly and easily address customer complaints and answer questions. Seasonal Work

Preemptively solved problems e.g. equipment malfunctions, catering and facility mix ups, using creative thinking and communication skills. Addresses and solves customer concerns with the combined people skills of listening, concern and critical thinking. Maintained a positive relationship with facilities, catering, and Tech support using politeness and a sense of humor to insure any emergencies were dealt with in a calm and positive manner. Skills of teamwork, coordination, leadership, and tact were used to manage larger events that required 2-6 team members of equal authority.