Kristina Balla

• Monitored event activities to ensure conformity with standard regulations and laws, approval of participants, and providing solutions to any issues that may arise. • Manage, train, and schedule over 100 employees in both security and event staff positions. • Determine and monitor budget. • Design and drawing of all Ticketmaster and production maps • During events required to run staff (including initial staffing of event, placement, breaks, and payroll), produce event, carry out an artist needs, and patron customer service. • Final settlement/billings/statistical reports • Maintains rapport with clients, their associates or service suppliers as necessary. • Anticipates problems and appropriate solutions. • Provides clear, concise and timely communication of directives to other departments on a timely basis. • Forms, EWOs, letters cures/coordinates pertinent information for most effective use of facility, including: physical set-ups, audio-visual, as required • Insures highest level of customer service.

• Adhered to the needs of VIP clientele for ticketing and reservation requests. • Run VIP entrance during specials concerts and events. • Carry out unusual requests such as searching for hard-to-find items and arranging for services such as entrance to celebrity hot spots. • Plan special events, parties, and meetings, which may include booking musicians or celebrities to appear.

• Reviews the overall F&B working plan for each event including: labor requisitions, schedules, food and beverage requisitions, retail food service schedules and menu planning. • Directed all artist/venue relations at the club, amphitheater, and arena levels. • Managed vendor accounts and oversaw budget and inventory control systems. • Resolves any issues, concerns, or complaints in the department in a timely manner. • Developed and implemented daily scheduling of all employees. • Managed budget while contributing substantially to the reduction of expenses and loss. • Worked directly with tour managers and production managers to insure comfort and happiness of the artists. • Demonstrated ability to multi-task while during the summer months running hospitality in up to three venues in the same day.