Summary

Extensive experience producing product- and product series videos, artist interviews and factory tours for top brands like Gibson & Epiphone, Fender, Taylor, Bose & QSC for web (zZounds & AMS). PA and DP experience on independent music video projects.

Credits

12/14 – 4/15

E-Commerce Manager

Staff Position — Babette Inc. Details
12/14 – 4/15

Lead the strategy and operations of the ShopBabette digital store - as well as the effort to re-invent and invigorate the site’s platform, aesthetics, and digital presence - to increase customer acquisition, retention and conversion: • Evaluated the existing platform and actuated immediate improvements in site performance; drove a full rebuild of our back-end platform, conducive for far more robust and targeted marketing efforts • Designed and instituted a new process for season and capsule launches. Collaborated with heads of production and the director of retail to streamline the data and workflow for the digital team from ideation through photo, SKU setup, and eventual promotional scheduling based on inventory allocation • Worked with a third party to implement a successful retargeting campaign, resulting in net sales at 15x ROI • Researched best practices for return policy in our vertical and assisted in the rollout of a more sound and profitable plan across our digital and brick and mortar locations • Re-organized our picking and shipping area to make order processing and new inventory intake more efficient • Ushered incremental improvements and monitored the resolution of site bug fixes through our web hosting provider’s ticketing system (Zendesk) • Collaborated with our in-house graphic designer to improve newsletter design and support better merchandising and higher levels of customer engagement • Managed all aspects of our Adwords and Google Shopping campaigns, constructing more granular ad groups to optimize spend and guarantee a strong “scent trail” • Assisted with customer service, order processing, returns processing, and financial reporting

12/11 – 9/14

E-Commerce Manager

Staff Position — Musical Fulfillment Services Details
12/11 – 9/14

Headed and grew an enterprise-wide program for 6 key accounts in Guitars and Live Sound categories: • Directed and scheduled high-visibility payment plan launches across our retail websites • Account-managed our top brands, joining product managers, heads of Marketing & artist relations with our internal Purchasing team to grow their collective annual business to over $40M • Produced and trafficked rich media assets to augment launches and boost brand visibility: Product & Series Videos, Artist Interviews and Brand Spotlights, Factory Tours, Giveaways, Dynamic Landing Pages & Buying Guides • Tracked sales and engagement metrics, providing proof of performance to identify successes and areas for ongoing optimization Executed the rollout of serialized instrument sales in Guitar and Bass categories: • Authored and managed the cross-department project calendar, monitoring all tracks through launch • Researched and generated a prototypical photography workflow in concert with a professional photographer, complete with equipment recommendations and final set up • Helped translate stakeholders' needs into requirements for an in-house developed inventory management solution • Problem-solved late changing requirements for front-end deliverables • Identified quick fixes through quality assurance post-launch • Set and managed future phases of the project, collaborating with warehouse management and our photo staff to devise and execute a feasible timeline Developed a roadmap for an online furniture sales company and effected improvements in sales and presentation: • Optimized SEM ad text through testing and reviewing metrics • Increased email acquisitions through email template design and content enhancements • Collaborated with a graphic designer to develop a new site header • Maintained and boosted performance of the PPC campaign (ongoing search term review, negative keyword and more granular adgroup creation, adspend monitoring and issue mitigation)

1/14 – 1/14

Producer Gibson - 2014 Product Videos and Buying Guides

Digital — Digital Details
1/14 – 1/14

Produced and directed product videos and video buying guides for Gibson's 2014 offerings in the guitar and bass categories (for American Musical Supply and zZounds.com): - Scoped costs and monitored project to budget - Coordinated with product and marketing managers to secure product availability - Scouted location and scheduled shoot - Staffed freelance videographer & secured talent - Directed videographer and talent - Coordinated all food services during shoot - Provided feedback on final edits and helped shape top-quality deliverables - Trafficked all relevant creative assets between the manufacturer and websites and ensured proper branding - Worked with project managers and web teams to schedule high visibility launches complete with mass emails, landing pages, and social media blasts

12/13 – 12/13

Producer Fender - 2014 Product Videos

Digital — Digital Details
12/13 – 12/13

Produced and directed a series of product videos and a photo shoot for FMIC, showcasing new Fender, Squier, Jackson and Gretsch offerings unveiled at NAMM 2014 (for American Musical Supply and zZounds.com): - Scoped costs and monitored project to budget - Coordinated with product and marketing managers to secure product availability - Scouted location and scheduled shoot - Staffed freelance videographer & secured talent - Directed videographer and talent - Provided feedback on final edits and helped shape top-quality deliverables - Trafficked all relevant creative assets between the manufacturer and websites and ensured proper branding - Worked with project managers and web teams to schedule high visibility launches complete with mass emails, landing pages, and social media blasts

9/13 – 9/13

Producer QSC - Interview with Jordan Rudess of Dream Theater

Digital — Digital Details
9/13 – 9/13

Produced, conducted and directed an interview with Dream Theater's keyboardist, Jordan Rudess, on location at his home studio about QSC's K Series speakers (for American Musical Supply): - Scoped costs and monitored project to budget - Scouted location and scheduled shoot - Staffed freelance videographer & secured talent - Directed videographer and talent - Provided feedback on final edits and helped shape top-quality deliverables - Trafficked all relevant creative assets between the manufacturer and websites and ensured proper branding - Worked with project managers and web teams to schedule high visibility launches complete with mass emails, landing pages, and social media blasts

6/13 – 6/13

Director of Photography (DP) Laura Mvula - Make Me Lovely

Music Video Details
6/13 – 6/13

Helped to shoot an unofficial music video for Laura Mvula's song, Make Me Lovely, across multiple days and locations throughout Chicago

4/13 – 4/13

Producer Gibson - Memphis Factory Tour

Digital — Digital Details
4/13 – 4/13

Produced a video showcasing Gibson's Memphis factory for zZounds.com & American Musical Supply: - Scoped costs and monitored project to budget - Scouted location and scheduled shoot - Staffed freelance videographer - Provided feedback on final edits and helped shape top-quality deliverables - Trafficked all relevant creative assets between the manufacturer and websites and ensured proper branding - Worked with project managers and web teams to schedule high visibility launches complete with mass emails, landing pages, and social media blasts

4/13 – 4/13

Producer Gibson - Interview with Luther Dickinson and Signature Model Product Video

Digital — Digital Details
4/13 – 4/13

Produced and directed an on-location interview with former Black Crowes' guitarist, Luther Dickinson, as well as a product video for his signature Gibson guitar: - Scoped costs and monitored project to budget - Coordinated with product and marketing managers to secure product availability - Scouted location and scheduled shoot - Staffed freelance videographer & secured talent - Directed videographer and talent - Provided feedback on final edits and helped shape top-quality deliverables - Trafficked all relevant creative assets between the manufacturer and websites and ensured proper branding - Worked with project managers and web teams to schedule high visibility launches complete with mass emails, landing pages, and social media blasts

Recos

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Education

Class of '00

New York University

BA/Creative Writing and Music Composition

Skills

  • Web Design
  • Web Development
  • Video Production
  • Content Strategy
  • Digital Media
  • Social Media
  • Research
  • Event Planning
  • Project Management
  • Social Media Marketing
  • Product Management
  • Marketing
  • Music Production
  • Digital Marketing
  • SEO
  • Content Management
  • Email Marketing
  • Online Advertising
  • Digital Strategy
  • Program Management
  • Strategy
  • HTML
  • Microsoft Office Suite
  • User Experience
  • Data Analysis
  • E-commerce
  • Analytics
  • Information Architecture
  • Agile Project Management