Cynthia Gray

List of Tasks I Regularly Perform Customer Service Communication: -answer e-mails from customers and try to make everyone happy -refunds, processing, shipping, etc. -reject everyone Get Events Online: -create tickets for events -create pre-order options -put events online on our website and our Facebook page -announce above to departments at Strand Go Through Grids: -mark books I think would be interesting -draft proposals Clean Up after Events: -take books downstairs the morning after -handle questions tables inevitably has about books -do event sales Prep for Events/Signings/Offsites: -unbox books -flap and prep on cart -gather supplies -load gift cards -process orders Conventions: -order supplies for bigger offsites, like cons -handle tech prep, set-up, breakdown, and attempt to fix all of the inevitable problems -be the runner Tech Stuff: -get powerpoints on the laptop -sometimes set up powerpoints and assist in tech set-up Random Pet Projects: -Lit on Film -D&D stuff Publicist Communication: -connect with publicists before events to make sure we’re set

Wrote and co-directed a horror short.

Stage managed. Mark prop placement on stage, help set-up and tear-down, moved set pieces, cued people, prepped crafty, etc.