At *** , our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock - from around the world. In Data, we're responsible for delivering this data, news, and analytics through innovative technology - quickly and accurately.
The Content Acquisition (CA) team is an integral part of the Data department. We are responsible for managing, acquiring, and integrating content and data from exchanges, brokers, sell-side, buy-side, and other types of providers to drive the value of the *** Terminal and downstream enterprise products. We lead the governance, cost, and quality of the data we acquire, and we collaborate with the wider company to develop our data acquisition strategies ensuring we are aligning with the agendas of our key partners.
Within CA, our Client Ser *** team is responsible for acquiring and managing content which is then made available to our client base. For clients, who use *** daily, having the ability to access this content in one place makes their workflow more efficient and helps them make more informed decisions. For the content providers, being able to deliver their content to a place where their clients actively operate, ensures greater market presence, and returns on their distribution effort.
The Role:
We have an exciting opportunity for an individual to join the Client Ser *** team as a Research Technical Account Manager, based in the Hong Kong office. Your role will be vital in supporting new and existing content partners especially in Australia and New Zealand. You will be handling incoming queries and technical issues, as well as proactively working with our partners to ensure their Research content is delivered in an accurate, timely and effective manner. To do this, you will need to build strong and lasting relationships with these institutions, have a deep understanding of the technology they use, their goals and challenges and offer outstanding support to them. You will work closely with Relationship Managers and other business areas to set company strategy around contributed content and ensure your account strategy is aligned with it.
We will trust you to:
You'll need to have:
We'd love to see:
If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: ***
Why *** ?
We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
Learn more about our office and benefits:
Hong Kong | www. *** .com/hongkong
*** is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
*** provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [Please reply using Staff Me Up] (Americas), [Please reply using Staff Me Up] (Europe, the Middle East and Africa), or [Please reply using Staff Me Up] (Asia-Pacific), based on the region you are submitting an application for.
The Content Acquisition (CA) team is an integral part of the Data department. We are responsible for managing, acquiring, and integrating content and data from exchanges, brokers, sell-side, buy-side, and other types of providers to drive the value of the *** Terminal and downstream enterprise products. We lead the governance, cost, and quality of the data we acquire, and we collaborate with the wider company to develop our data acquisition strategies ensuring we are aligning with the agendas of our key partners.
Within CA, our Client Ser *** team is responsible for acquiring and managing content which is then made available to our client base. For clients, who use *** daily, having the ability to access this content in one place makes their workflow more efficient and helps them make more informed decisions. For the content providers, being able to deliver their content to a place where their clients actively operate, ensures greater market presence, and returns on their distribution effort.
The Role:
We have an exciting opportunity for an individual to join the Client Ser *** team as a Research Technical Account Manager, based in the Hong Kong office. Your role will be vital in supporting new and existing content partners especially in Australia and New Zealand. You will be handling incoming queries and technical issues, as well as proactively working with our partners to ensure their Research content is delivered in an accurate, timely and effective manner. To do this, you will need to build strong and lasting relationships with these institutions, have a deep understanding of the technology they use, their goals and challenges and offer outstanding support to them. You will work closely with Relationship Managers and other business areas to set company strategy around contributed content and ensure your account strategy is aligned with it.
We will trust you to:
- Build strong and collaborative relationships with content providers by having a deep understanding of the technology they use, their data goals and challenges, to offer them outstanding service
- Work closely with a global team of motivated account managers, technical specialists, relationship managers and product managers to *** ter understand our clients' data needs and key market trends and develop your account strategy
- Optimize data ingestion workflows by understanding the data infrastructure internally and externally to help our content providers maintain and improve data quality and optimize content dissemination.
- Become a true domain expert in Research content by leveraging business intelligence tools to spot trends, identify gaps and opportunities for data acquisition or enhancements
You'll need to have:
- Exceptional customer ser *** skills, with the ability to handle and prioritize multiple client queries and projects simultaneously
- Ability to handle and support key accounts, helping them maintain and improve custom systems related to content dissemination
- Confidence to lead strategic technical and business relationships
- Drive and passion to develop your own ideas and strategies for your accounts
- Good interpersonal skills and a desire to work directly with customers
- A proactive demeanor with the confidence to challenge the status quo and a real desire to improve practices and processes
- Keen interest and understanding of financial markets
We'd love to see:
- Strong passion on client service
- Proficiency in both spoken and written English
- Knowledge of RIXML and the following programming languages: Python, SQL
- Experience using data analysis tools to find opportunities for product or content improvements
- Prior experience working as an Account Manager in a tech-focused organization
- Experience with building technology solutions for enterprise-wide workflow efficiency
If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: ***
Why *** ?
We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
Learn more about our office and benefits:
Hong Kong | www. *** .com/hongkong
*** is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
*** provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [Please reply using Staff Me Up] (Americas), [Please reply using Staff Me Up] (Europe, the Middle East and Africa), or [Please reply using Staff Me Up] (Asia-Pacific), based on the region you are submitting an application for.
This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.