Job Summary: Join us at *** Vacation Club as a Member Services Liaison!
A *** Vacation Club Member Services Liaison is an hourly non-union position responsible for delivering outstanding ser *** to our *** Vacation Club® Members and Guests in our outstanding member-only lounges and at member-only events. They will be stewards of the Membership experience providing individualized attention and unparalleled ser *** to Members while also representing the highest levels of *** ser *** standards.
A Member Services Liaison will work in collaboration with and support the Operations Leadership, Sales, Parks, and Resort partners with a focus on safety while creating magical experiences through interaction! In addition to demonstrating knowledge of *** Vacation Club® and Member benefits, a Member Lounge Liaison is also a knowledgeable *** guide who can speak to a broad array of experiences and services available across our Parks and Resorts.
This position is located in our Theme Parks.
Responsibilities: - Represent Member Services as part of the overall *** Vacation Club® Team
- Provide a comprehensive and varied range of services to our *** Vacation Club® Members and Guests visiting our Lounge spaces, including delivery of food & beverage elements; assistance with all facets of the *** Vacation Club® Member experience and concierge-like services, such as My *** Experience planning, park tickets, dining reservations, and general park knowledge
- Cultivate and maintain professional, yet personalized relationships with *** Vacation Club® Members
- Demonstrate adaptability to the fluctuating needs of our operation and the requests of our *** Vacation Club® Members and Guests
- Embody and personify our Diversity & Inclusion initiatives while demonstrating an unwavering dedication to promoting an environment where everyone is included and feels comfortable
- Physical role requiring prolonged walking, standing, heavy lifting (max of 55lbs), pushing, pulling, bending, twisting, and kneeling
- Able to accurately handle Chemicals and other cleaning supplies, following protocols set forth in location Material Safety Data Sheets (MSDS)
- Follow *** land Resort and State Food Safety regulations and practices
Basic Qualifications: - Minimum two (2) years of Guest Ser *** experience
- Extensive knowledge of *** Vacation Club® Resorts and Amenities and *** Parks and Resorts property, experiences, and products
- Affinity for opportunities where you can be of ser *** to others
- Talent for developing relationships at all levels of the organization and building partnerships across different lines of businesses
- Excellent written and verbal communication skills, as well as telephone etiquette
- Capacity to handle co *** ict resolution and make decisions through balance of integrity and partner resourcing
- Proficiency in basic computer functions to operate in a Windows environment and other technologies
- Strong organizational, planning, and follow-through skills, along with attention to detail
- Comfortable working in a fast-paced environment independently as well as with a group with the versatility to adapt working assignments
- Available to work a flexible schedule that meets the needs of the business including evenings, weekends, holidays, and call-in shifts
Preferred Qualifications: - Knowledge of applications such as AMI/DBS, ConnectSmart, A la Carte, Passport, Horizon, My *** Experience®, Guest Ser *** Suite
- Basic Food Safety Certification
- Bilingual skills in: Spanish, English, Japanese, Portuguese and French
Additional Information:Disability accommodation for employment applications *** and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.[Please reply using Staff Me Up] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
*** is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. *** champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
****ORD: ****asting, WDW Casting, Reservations, CallCenter
The pay rate for this role in California is $24.15 to $26.10 per hour. The base pay actually offered may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: *** .
About *** Vacation Club: *** Vacation Club is a leader in vacation ownership and provides families the flexibility to personalize their vacation experiences as their vacation interests change over time. *** Vacation Club cast members help bring touches of *** magic to members and guests who stay at any one of 14 *** Vacation Club destinations, including *** World Resort; *** land Resort; Hilton Head Island, South Carolina and Vero Beach, Florida.
About *** : *** , together with its subsidiaries and affiliates, is a leading diversified international family entertainment and *** enterprise that includes three core business segments: *** Entertainment, *** , and *** Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, *** proudly continues its legacy of creating world-class stories and experiences for every member of the family. *** 's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with *** Vacation Club Management, LLC , which is part of a business we call *** Vacation Club .
*** Vacation Club Management, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. *** fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.