The Regional *** President, Client Development (RVP, CD) provides dedicated account management, coordination, and product expansion across MHK's clients. This is an extremely visible role within the company, supporting the retention and growth of MHK's customers. The core focus will be on building relationships with MHK's clients and leveraging strong partnerships with internal parties in support of multiple client objectives.
The RVP, CD will be responsible for account development, account renewals and operational buildout - orchestrating a partnership value and forging strong relationships within the Client's organization. This person will develop a detailed understanding of the Client's business and be able to effectively leverage relationships with the Client's Executive, Operational and IT Support groups in support of optimal utilization of MHK's solutions. The end goal is a successful, strategic partnership resulting in value realization, client satisfaction, revenue retention and growth.
Responsibilities:
Deliver Results for Assigned Clients
Drive Client Relationships and Value Realization
Collaborate on client strategy with Sales and Product Management
Required Experience:
We are committed to cultivating and preserving a culture of inclusion and connectedness through collaboration. We grow and learn *** ter together with a diverse team of employees. We welcome the unique contributions and the different perspectives of a diverse team. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at [Please reply using Staff Me Up] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information, please visit Know Your Rights , Pay Transparency , and MHK EEO/AA Statement
The RVP, CD will be responsible for account development, account renewals and operational buildout - orchestrating a partnership value and forging strong relationships within the Client's organization. This person will develop a detailed understanding of the Client's business and be able to effectively leverage relationships with the Client's Executive, Operational and IT Support groups in support of optimal utilization of MHK's solutions. The end goal is a successful, strategic partnership resulting in value realization, client satisfaction, revenue retention and growth.
Responsibilities:
Deliver Results for Assigned Clients
- Renew existing client agreements, doing so proactively, six to nine months prior to renewal dates
- Grow account Revenues through add-on sales and services, through collaboration with Sales team members
- Achieve high Net Promoter Survey scores
- Cultivate and provide access to reference-ready clients
- Create an annual Client Success and Strategy Plan
- Execute the MHK Client Success playbook
Drive Client Relationships and Value Realization
- Drive the strategic vision and partnership *** ween the client organization and MHK, ensuring that strategic roadmaps are mutually shared, and business objectives are aligned and achieved
- Efficiently leverage the MHK Executive team, Product team, and other enterprise resourced in support of client satisfaction and account growth
- Establish and leverage beneficial relationships within the client both high and wide at the Executive level, department head level and IT as well as other support levels
- Manage and lead on-site and remote meetings, including Monthly and Quarterly Business Reviews
- Liaise *** ween the client and MHK, serving as their advocate. Monitor and escalate client issues and drive resolution across multiple functions as necessary. Facilitate communication of any escalated issues to other MHK resources who may take the lead on driving resolution.
- Work with MHK Sales counterparts in Strategic Accounts and the Chief Growth Officer to ensure that the client is receiving services and contracted deliverables
Collaborate on client strategy with Sales and Product Management
- Keep client satisfaction top of mind by developing detailed account business plans, orchestrating their execution and key business outcomes, including Contract Renewals and Client Satisfaction as measures by our Annual Net Promoter Score surveys to ensure MHK is always the first vendor the client mentions when they think of best in class.
- Collaborate with Sales and Operations to identify and advance additional sales and ser *** revenue opportunities. Support new sales opportunities for accounts that will be assigned to you once won
- Facilitate product introductions and play a material role in complimenting and driving successful implementations and operational adoption with the Client.
- Help clients succeed and execute with our products, develop a vision for how the product can be used, proactively identify potential issues that could hamper success, and ensure that the appropriate MHK resources are working to resolve these issues.
- Manage and update client data including basic client information (address, key contacts, renewal date, etc) as well as an overall list of products client uses (both MHK and non-MHK) within our Salesforce CRM.
Required Experience:
- Minimum of 8+ years' experience working in an account executive / sales executive capacity, preferably with demonstrable leadership presence and C-level experience
- Experience in healthcare IT especially with health plans and related ser *** providers (e.g., fulfillment, claims platforms, consulting, etc.)
- Specialized Knowledge/Skills
- Managing relationships with complex products and clients
- Administrative ability to simplify the complex, with accuracy and attention to detail
- Verbal and written ability to communicate and articulate a plan (who, what, when, etc)
- Organizational ability to multi-task and prioritize and work independently and as a peer / team leader
- Computer proficiency with SalesForce, Outlook, Word, PowerPoint, Excel required
- BS/BA degree or equivalent experience in Healthcare Practice Management. Master's degree preferred
- This position will require some travel to customer locations and MHK locations (Tampa, FL & Guilford, CT)
- This position may be Remote or based at one of MHK's offices in Tampa, FL, Guilford, CT
- All prospective employees must pass a background check & drug test.
We are committed to cultivating and preserving a culture of inclusion and connectedness through collaboration. We grow and learn *** ter together with a diverse team of employees. We welcome the unique contributions and the different perspectives of a diverse team. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at [Please reply using Staff Me Up] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information, please visit Know Your Rights , Pay Transparency , and MHK EEO/AA Statement
This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.