"We Power the Magic!" That's our motto at *** Experiences Technology & Digital. Our team creates world-class immersive digital experiences for the Company's premier vacation brands including *** 's Parks & Resorts worldwide, *** Cruise Line, Aulani, A *** Resort & Spa, and *** Vacation Club.
We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including My *** Experience and Hey, *** !
The Senior Manager, Quality Engineering is a critical technology leadership role within *** Experiences Technology & Digital. The Senior Manager who joins our team will lead the Quality Engineering Transformation journey driving the AI/ML, test automation, and vendor strategies across multiple businesses and stakeholders. This role will be responsible for estimating, planning, and executing multiple large ($30M+) parallel efforts working closely with multiple development teams across the organization (and the globe). This role is equal parts strategic and tactical requiring constant project delivery while continually developing strategies to optimize and streamline the Quality Engineering practice.
This role provides Quality Engineering for over 50 key application suites, including Theme Parks' products and travel packages, pricing and yield management, travel agent and wholesale integration, call center applications, merchandise and food & beverage points of sale, dining reservations and payment processing.
What You'll Do:
- Lead and mentor a team of Quality Engineering Managers, Quality Engineers, and Quality Assurance Analysts to increase automation and leverage AI/ML tools.
- Develop Quality Engineering priorities and drive accountability for the performance and results using key quality engineering metrics. Partner with senior leaders and executives to create and maintain the Quality Engineering roadmap that allows for optimal maintenance of current portfolio and delivery of future capabilities, including shift-left and sprint optimization metrics.
- Collaborate with technical teams and businesses to ensure clear scope, timeline, risks, detailed user stories and acceptance criteria.
- Support a growth culture focused on continuous improvement and cost efficiency. Manage third-party suppliers to ensure they deliver on their commitments and meet or exceed the business objectives.
- Build strong relationships with multiple stakeholders, from end users to executives.
- Ensure proactive scheduling and communication of key deliverables, milestones, and tasks.
- Create and maintain project and departmental budgets, forecasts, resources plans and other expense plans.
- Communicate regular updates to project teams and executive leadership on delivery progress, test plan updates, test execution and defect metrics, budget spend and forecast.
- Adhere to schedule and milestone commitments.
- Resolve and mitigate escalations as they relate to "Go-Live" issues and risks.
- Use metrics across the testing portfolio to drive performance and efficiency improvements.
Required Qualifications & Skills:
- Minimum 10 years of related work experience in leading technology teams testing enterprise software solutions.
- Experience with implementing testing automation on large scale projects.
- Real world experience with multiple different automation implementations.
- Experience leading matrixed testing teams.
- Experience with Automation Frameworks and tools such as, Selenium, Node JS, Eggplant, Cucumber, SauceLabs, Jenkins, Harness, qTest, etc.
- Experience implementing testing strategies across complex commercial ecosystems.
- Strong experience with vendor management and building strong, collaborative vendor relationships.
- Experience implementing AI/ML initiatives across multiple platforms.
- Demonstrated proactive, clear, and solution-oriented approach when solving issues.
- Able to communicate clearly and concisely with all levels of leadership.
- Ability to drive automation to scale while ensuring quality, stability, and maintainability.
- Able to drive teams to meet deadlines and deliver under intense business environment.
- Experience with Security and Compliance
- Proven strong negotiating and consensus building abilities.
- Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
About *** Parks, Experiences and Products:
The *** Parks, Experiences and Products segment includes *** 's iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. *** 's global consumer products operations include the world's leading licensing business across toys, apparel, home goods, digital games and apps; the world's largest children's publisher; *** store locations around the world; and the shop *** e-commerce platform.
About *** :
*** , together with its subsidiaries and affiliates, is a leading diversified international family entertainment and *** enterprise with the following business segments: *** Entertainment, *** , *** Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, *** proudly continues its legacy of creating world-class stories and experiences for every member of the family. *** 's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with *** Attractions Technology LLC , which is part of a business we call *** Parks, Experiences and Products .
*** Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. *** fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
This is not an exclusive Staff Me Up job. This partner requires you to apply on its own site.