We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including *** , *** News, MS *** , *** , *** Sports, *** , *** Local Stations, Bravo, USA Network, and *** , our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. *** Universal is a subsidiary of Comcast Corporation.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast *** Universal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
The Product and Delivery team are responsible for successfully implementing new business opportunities or changes to existing services across our International Networks and Direct to Consumer (D2C) businesses. With responsibility across the *** Operations lifecycle from scheduling & playout to *** ordering & fulfilment, the team are experts at delivering new services across the end-to-end workflow.
The team develop, support and deploy business systems and solutions used by several *** U business units globally, including International Networks and D2C, *** and Sky *** .
Specifically, we require an Implementation Manager to join the team who will lead on the linear and non-linear ser *** implementation and improvements for our International Networks and D2C business units, owning the solution design and the implementation changes required.
Responsibilities:
- Lead and own solution design, implementation and technical delivery for International *** Operations initiatives.
- Own the roadmap for new client onboarding and implementation projects across *** U International Networks and D2C business units.
- Collaborate alongside other Product and Delivery team members, contributing to project planning and estimation relating to new business projects.
- Act as an advisor, SME and consultant to the Director, Product and the IMO leadership team on key decisions.
- Lead and manage a team of Implementation Analysts delivering on the above business projects.
- Own the creation of Product deliverable and reliability metrics, ensuring stakeholders are regularly updated.
- Assist with implementing agile and lean methodologies within the Product team, including fostering a culture of collaboration and continuous improvement.
- Be responsible for the creation of technical requirements for our engineering partners.
- Ensure that best practice is always upkept for project/product documentation.
- Ensure that solutions are aligned with agreed technology strategy and architectural principles.
- Own testing and release of implementation changes related to business projects.
- Work in partnership with other Product team members to prioritise all development work, working collaboratively with other Integration and Delivery and *** Technology team members to ensure business needs are met.
- Produce and maintain documentation for each new implementation that makes it easy for users and support to understand how they interact and troubleshoot.
- Provide system configuration in partnership with our Product Manager and integrations that meet project requirements and are well documented.
- Ensure the successful implementation and rollout of new services and workflows, providing support to end users, operations and support when projects and changes are going into BAU.
- Educate teams in International *** Operations and externally in the wider business on new solutions or functionality post project implementation.
- Provide updates to business stakeholders on implementation updates relating to business projects.
Some internationaltravel may be required.
Qualifications
Skills & Experience:
- Degree in a technical discipline, or equivalent experience desirable.
- Minimum 5+ years' experience in a role demonstrating strong technical, quantitative and analytical skills.
- Minimum 5+ years' experience in a role exhibiting excellent written and oral communications, effective interpersonal skills and strong presentation abilities.
- Significant experience in broadcast and *** workflows, in particular Linear TV, VOD and OTT ser *** implementation.
- Be able to understand and draft technical diagrams and be able to discuss with technical and non-technical audiences alike.
- Expertise in research, technical writing and development of user stories.
Other Skills :
- Good knowledge of software development methodologies and processes, ideally hands on experience of working with Agile methodologies such as Scrum or Kanban.
- Able to see the big picture while at the same time have a keen eye for detail.
- Good knowledge of integration principles and experience with designing efficient solutions around business workflows.
- Strategic thinker, able to envisage and deliver innovative end to end solutions to support business requirements in a large international *** organisation.
- Experience with release testing, including the creation and execution of test cases.
- Experience working with business analytics teams, understanding business problems and translating them into technical solutions.
- Proactive with excellent interpersonal, written and verbal communication, planning and time management skills.
- Clearly understand the business drivers behind each solution developed and also be able to articulate complex technology solutions in a manner understood by business stakeholders.
- Knowledge of broadcast *** systems, such as channel, content, rights, asset and subscriber management systems, that support the content management lifecycle for linear TV, VOD and OTT services.
- Some experience with *** asset management systems, encoding and transcoding systems, distribution systems and playout systems for digital *** for television, web and mobile platforms.
- Some experience with data visualisation frameworks such as Microsoft PowerBi.
- Experience managing senior stakeholders, building buy-in through written and verbal communication.
- High emotional intelligence, demonstrating self-awareness, self-control and ability to lead and inspire others.
- Proven ability to work to deadlines, prioritise, and perform as part of a team to meet project objectives.
- Methodical, organised and have a hands-on approach.
- Self-motivated and able to work using your own initiative.
- Confidence to assess a situation and take action.
- Able to multi-task.
- Expert user of Jira and Co *** uence.
The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.
Additional Information
*** Universal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. *** Universal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access *** as a result of your disability. You can request reasonable accommodations by emailing [Please reply using Staff Me Up] .
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